Good service. Explained everything well. Answered all my questions.
5/14/2026
Seng V. VERIFIED CUSTOMER
Scott was great
5/14/2026
Jerry V. VERIFIED CUSTOMER
Friendly folks, knowledgeable and came in under estimate…
Friendly folks as well when making payment.
5/13/2026
Barbara S. VERIFIED CUSTOMER
None
5/13/2026
Daniel K. VERIFIED CUSTOMER
Chase introduced himself and shook my hand; that was nice.
It would have been nice if someone had brought my car up to the door when I was leaving, as I am elderly and disabled rather than me wandering around looking for my car.
5/13/2026
Jeff J. VERIFIED CUSTOMER
My first time there @ Carlson Toyota for service on a vehicle. It couldn’t have been easier dropping it off. Being I had an appointment there was no need to tell anybody what my truck was in for. Wam Bam and I was on my way. Picking it up was fast and easy too. Only issue I ran into was not being able to pay before I arrived to pick up my truck. The link to pay ahead of time kept saying my cards were expired. Definitely not the case. I tried three different cards. No big deal though….
5/13/2026
Debra J. VERIFIED CUSTOMER
It is hard to hear the video provided with all the background noise. It would be nice if there was something in writing along with it. Thank you.
5/13/2026
Paul S. VERIFIED CUSTOMER
Great job. I came in with a tight timeline and the team delivered! They got everything done and I was out the door on time. That extra effort was so very much appreciated.
5/12/2026
Woodrow W. VERIFIED CUSTOMER
Best service Ive ever had on any vehicle ive owned. Appreciate all Carson does.
5/12/2026
Patricia O. VERIFIED CUSTOMER
Everyone was very helpful.
5/12/2026
Ondua E. VERIFIED CUSTOMER
Services was good but time given for pickup delayed as I was not called.
5/12/2026
Mary O. VERIFIED CUSTOMER
I was charged for the oil change even after I showed Chase the Toyota Service Care prepaid maintenance program agreement. My wait time was exceeding long 2.5 hours.
Chase had difficulty writing the invoice. I do not feel is was adequately prepared to be a service advisor.
I did call and receive a refund for the oil change.
5/12/2026
Susan C. VERIFIED CUSTOMER
Matt was professional, thourow and friendly
5/12/2026
Paulinus A. VERIFIED CUSTOMER
Brandon made my experience a memorable one. He kept me in the loop at all times on the state of my car while it was at the shop. His customer service was also very great. Thank you!!!
5/12/2026
Mark W. VERIFIED CUSTOMER
Quick device, friendly staff, comfortable environment for me to wait for the service to be completed.
5/10/2026
Joyce V. VERIFIED CUSTOMER
Our sales person was Aaron Llapa who did a fabulous job for us