Very helpful and polite. One of the best service managers I’ve had help me
3/31/2026
Kristina K. VERIFIED CUSTOMER
Great first impression! Thank you James for taking great care of my vehicle so I’m ready for my roadtrip.
3/31/2026
Justin C. VERIFIED CUSTOMER
Don’t know what took you so long to ask. Yes, I would like to know trade value
3/31/2026
Sriharsha C. VERIFIED CUSTOMER
During my previous oil change, the oil filter was overtightened, making it extremely difficult to remove. I will need to bring the vehicle in for servicing. I trust that this issue has not recurred with the most recent service, which I will confirm during my next oil change.
3/31/2026
Jim K. VERIFIED CUSTOMER
Nick kept me informed while my vehicle was in the shop. Great job!
3/30/2026
Susan O. VERIFIED CUSTOMER
Appreciated Matt's follow-up phone call confirming my missing floor mat clip was no longer being made and it's substitute would be made available when I next came in.
3/29/2026
Madeline L. VERIFIED CUSTOMER
I was very disappointed my car wasn't washed. It needs to come back.
I am presently looking for another vehicle snd a dealership that takes that extra step.
3/29/2026
Jason O. VERIFIED CUSTOMER
Erica was great! She got my vehicle in quickly and the service was quick and efficient.
3/29/2026
Bridget H. VERIFIED CUSTOMER
Easy check in and communication through text
3/28/2026
Deanne B. VERIFIED CUSTOMER
There is an obvious issue with the tail light and brake lights in my car since I bought it. I have videos showing how they are not right and I have been told it’s just the way they are. I have had many people tell me there is something wrong. I am not happy about it and would like it taken care of by Carlson Toyota.
3/28/2026
Ali A. VERIFIED CUSTOMER
Great job
Thanks
3/28/2026
Randal G. VERIFIED CUSTOMER
The service was good. It was very frustrating for me when I picked up my car that my dash was all messed up. I understand they need to change the oil life monitor. But please put it back to the way I had it set up. I don’t remember how to do everything and it took me a half an hour to figure it all out.
3/28/2026
Jacqueline S. VERIFIED CUSTOMER
I truly appreciate to quick service that I always receive at Carlson Toyota
3/27/2026
Michelle F. VERIFIED CUSTOMER
Everyone has been very nice to work with.
Terri is a wonderful salesperson and we've bought several cars from her. I was able to chat with her for a few minutes yesterday when I picked up my car.
Was very pleased that my car was covered under warranty. It drives nice with the repair! Thanks!
3/27/2026
David S. VERIFIED CUSTOMER
Until something goes South I’m satisfied.
3/27/2026
Vincent V. VERIFIED CUSTOMER
Thanks, Aaron! :)_
3/27/2026
Robert S. VERIFIED CUSTOMER
The cabin filter was checked and debris was left on the passengers side of the vehicle. I had to clean it up. I would expect that the car would be just as clean as I had it prior to service.
3/27/2026
Greg B. VERIFIED CUSTOMER
The repair advisor Scott backman was exceptional
3/27/2026
Arthur K. VERIFIED CUSTOMER
Matt, my service rep was super helpful and easy to work with. He is a definite asset for Carlson Toyota.