Generally the service was good but my appointment was for specific time and for a routine oil change it took the better part of an hour 15 minutes.
5/6/2026
Doug H. VERIFIED CUSTOMER
Thanks for the great service
5/6/2026
Darrell M. VERIFIED CUSTOMER
Chase was great others fell in the cracks
5/6/2026
Stacy S. VERIFIED CUSTOMER
Thanks for all your help with everything, Nick!
5/5/2026
Mike K. VERIFIED CUSTOMER
Thank you Matt!
I’ll be back
5/4/2026
Jackie B. VERIFIED CUSTOMER
Great dealer customer service
5/4/2026
Kurt B. VERIFIED CUSTOMER
Good
5/3/2026
Eric E. VERIFIED CUSTOMER
Need to figure out a way that it doesn’t take 90 minutes for a tire rotation when an appointment was scheduled.
5/3/2026
Dale M. VERIFIED CUSTOMER
Tylenol was excellent you should be proud of him he represents Carlson in a positive way.
5/3/2026
John B. VERIFIED CUSTOMER
I was very impressed with the friendliness and good service!
5/3/2026
Jacqueline S. VERIFIED CUSTOMER
Scott is the #1reason I continue to have my Camry serviced at Carlson. I know he'll never steer me wrong.
5/2/2026
Jamie R. VERIFIED CUSTOMER
Neil was very nice, seems to be an honest guy, he talked through the situation that he saw and options and gave no pressure to decide to fix anything. Unfortunately I had bigger issues the day after getting it back. He called back and said it was all OK, i asked more questions as I dont see anybway a car that has smoke coming out is ok, he looked again and confirmed it was a bigger issue. I'm scraping my car days after getting it fixed and I cant help but wonder if he should have known that it was a bigger issue from the start. I went to the dealership assuming you'd know more than the shop in town but am realizing that's not the case.
5/1/2026
Erin E. VERIFIED CUSTOMER
Very little communication. No follow through. Did not go through multi point inspection results, which the inspection was not fully done. Went to Neil to get answers. Now have to bring vehicle back to finish the inspection. Very disappointed and not satisfied with my experience. Neil had to find a shuttle driver for me too as I waited over 30 minutes for one. Brandon did nothing.
5/1/2026
Eydie S. VERIFIED CUSTOMER
Thank you ????
5/1/2026
Theodore S. VERIFIED CUSTOMER
Nick is very professional, knowledgeable, friendly. I am a courier driver, so I practically live at Carlson Toyota. Always receive great service.
5/1/2026
Louis G. VERIFIED CUSTOMER
Good job, Nick
5/1/2026
Steven H. VERIFIED CUSTOMER
The cost with limited breakdown for service items was poor. Shop fees, parts, etc should be listed and mechanic hours be item.
Very expensive.
5/1/2026
Gerald T. VERIFIED CUSTOMER
Very helpful with questions I had. Felt he was very competent and professional and I felt very comfortable asking him questions.
5/1/2026
Joseph J. VERIFIED CUSTOMER
Fast efficient. Way better than Walzer
5/1/2026
Glenda P. VERIFIED CUSTOMER
Tire rotation and car wash all good!
I get frustrated as they removed the “maintenance soon” notification - just wish they’d adjust the settings back to what had! Ugh! I started to go b