I might not be coming back to Carlson Toyota for service. The service seems like it has declined over the time I have been bringing my vehicles there. What happened?
3/13/2026
James T. VERIFIED CUSTOMER
Carlson always do a great Honest job
3/13/2026
Lord Ryan. VERIFIED CUSTOMER
no carwash.
3/12/2026
Chad E. VERIFIED CUSTOMER
The service agent was amazing and very kind. What I did not like was how it took 4 hours to fix my issue! Everything else was just fine, no need to contact me
3/12/2026
Souriya M. VERIFIED CUSTOMER
The team did not address the issues i had questions on. They did not communicate with each other to do the proper investigations into my hybrid battery issues. But they did a great job with the inspection even though I didn't need it. Scott did a good job problem solving but it was not for the issues I brought it for. Overall my specific issues was not handled properly and that was mis communication, or it was deliberate to make me pay more for the same diagnostic. Either was i was not impressed and my issues still exist. Would you pay someone to tell you have battery issues without telling you why?
3/12/2026
Susan H. VERIFIED CUSTOMER
Dealership needs to have parts in stock so its convenient for customer not to have to reschedule another service since part not in stock.
3/11/2026
Josephine L. VERIFIED CUSTOMER
Many thanks
3/11/2026
Susan R. VERIFIED CUSTOMER
Rylen was amazing to work with! He explained the findings and was sincere and honest in what needed to be done. No push~just good explanations. Will work with him again!
3/11/2026
Julie K. VERIFIED CUSTOMER
Neil was absolutely wonderful to work with. He explained everything clearly and called when he said he would.
3/11/2026
Genevieve R. VERIFIED CUSTOMER
Friendly and gave me a good explanation.
3/11/2026
Joe A. VERIFIED CUSTOMER
Great service
3/10/2026
Leah Z. VERIFIED CUSTOMER
Great experience and have been a customer for years.
3/10/2026
Jason L. VERIFIED CUSTOMER
I purchased my new 2026 tundra August from your dealership. This had been my second visit for service. Each time I have showed up for my scheduled appointments, the rep has said that I don’t have an appointment scheduled. The first time was set up by phone and the second was done through the app. Both times the same result, no appointment on your records, even though I had received confirmation texts the night before. Now, the representatives still received my truck for service so there was no harm. My assumption though is that this had caused a strain on the tech’s scheduled to provide service to those vehicles already in their docket. When I addressed this issue with the desk representative he basically said there was nothing that could be done. I’m assuming there are some deficiencies in the scheduling process that could be improved and if I was running the desk, I would seek to improve them
3/10/2026
Eric A. VERIFIED CUSTOMER
Appreciate all personable staff!
3/10/2026
Thomas D. VERIFIED CUSTOMER
I appreciated the time James spent in telling me some other services needed.
3/8/2026
Gayle C. VERIFIED CUSTOMER
Great service!!
3/8/2026
Gregory S. VERIFIED CUSTOMER
Aaron was very personable and helpful. He went out of his way to get my questions answered.
3/8/2026
Sheldon S. VERIFIED CUSTOMER
I was extremely satisfied with the service Matt had given to me and my truck looked very sharp after the nice wash job which was really appreciated. Thank You
3/8/2026
Jonathon V. VERIFIED CUSTOMER
Matt was very nice and helpful. He answered all my questions, was very respectful, and did an amazing job.
3/8/2026
Emily D. VERIFIED CUSTOMER
I had a lot of questions about what service was necessary, a good idea, or could wait for the future and James was very patient and explained each item to me. As a female I’m always appreciative to be treated equally, and James was very professional in that respect. I will definitely continue to get my care serviced at Carlson because of the great customer service.