Unhappy with Carlson as install price was double what they told me over the phone!
3/3/2026
Douglas W. VERIFIED CUSTOMER
the scheduling person told us it would be a 2 hr appt so i elected to wait. At shortly before the 4 hour mark I inquired as to status..was told they were wrapping up paperwork. About 15 minutes later I was told it would be another 20 minutes. That turned into 40 minutes.. so my overall time was close to 5 hours. At one point I was told it was done only to find out it was someone elses car.
Once home I noticed the sealant or coating was on my windshield. After leaving 2 messages for a call back I went into your facility. The person I was directed to was too busy to deal with me so I was told to queue up in the garage and force them to deal with me. How sad is that. Ultimately the issues were resolved but it leads me to wonder if I truly want to use your service dept vs going back to Walser.
3/3/2026
Judith T. VERIFIED CUSTOMER
Good services
3/3/2026
Bradly S. VERIFIED CUSTOMER
Very nice to work with
3/3/2026
Mary S. VERIFIED CUSTOMER
Correctly diagnosed the rattling noise, requested approval before repair. I really appreciated the inspection videos showing and explaining the problem. Very friendly and helpful staff. Thinking I will only ever have a Toyota or Lexus so I can use this trustworthy company
3/3/2026
Shannon S. VERIFIED CUSTOMER
Glad to be able to have mechanics that made it feel seamless and very thankful they heard my concerns and made there best efforts to get it completed carefully and I loved the car wash ????
3/2/2026
Aaron C. VERIFIED CUSTOMER
Brandon is top notch. He was super helpful with handling my questions regarding my Camry. I had a really bad experience with another Toyota dealership and Brandon made me feel welcomed at Carlsons.
3/2/2026
Ryan S. VERIFIED CUSTOMER
nick and raylen is amazing employee they skilled on their job…very professional salute to them 10thumbs up is not enough how they accommodate client…ang highly recommended
3/1/2026
Tracy O. VERIFIED CUSTOMER
Matt was very thoughtful, thorough, and professional.
3/1/2026
Kashyap P. VERIFIED CUSTOMER
I was denied the car wash at oil change saying it’s closed, and later one of the Mechanic parked the washed car right beside me so I asked him and he said it’s ON. I went back inside and requested again and was told that it’s not for general public, I was not general public, had my oil change done and requested.
3/1/2026
Sloane K. VERIFIED CUSTOMER
Matt was very helpful and knowledgeable!
3/1/2026
China S. VERIFIED CUSTOMER
Always great service at Carlson Toyota! Hear a lot of horror stories or the pain of setting up service with other places and you guys, in all the time I've been coming there, have had mostly awesome staff and quality service. Very appreciated
2/28/2026
Darline L. VERIFIED CUSTOMER
Young man that took care of keeping me informed was extremely good.
2/28/2026
Donna G. VERIFIED CUSTOMER
I was very satisfied.
2/28/2026
Mark U. VERIFIED CUSTOMER
Thank you! I appreciate working with Scott.
2/28/2026
Theodore S. VERIFIED CUSTOMER
Great, professional and quick service. Scott is great!
2/28/2026
Jason C. VERIFIED CUSTOMER
Rylen is the GOAT. Not much more needs to be said.
2/28/2026
Eric C. VERIFIED CUSTOMER
Everyone was super nice.
2/28/2026
Mike K. VERIFIED CUSTOMER
Thanks Nick, I will be back.
2/27/2026
Adam F. VERIFIED CUSTOMER
Brandon was great to work with and very helpful in the process. Can’t thank him enough.