Nick did an outstanding job of fixing and reusing failing parts rather then replacing them with new parts. I haven't see that in a long time . Tell Nick thanks and I'll be back next time I need service. Outstanding costumer service makes loyal costumers. Thanks again.
3/6/2026
Kenzie O. VERIFIED CUSTOMER
Nick was very helpful and had great communication!
3/6/2026
Cheng V. VERIFIED CUSTOMER
Neil was very helpful and communicated well and clearly thru the process. The car was in the shop longer than expected and I got a loaner on the 3rd day to help me with transportation. Only thing I would have appreciated was the mechanic didn’t use New Hardware when he installed the rear differential assembly. I took a picture of it and the old used rusted bolts that was used stood out from the new assembly.
3/6/2026
Genevieve R. VERIFIED CUSTOMER
Friendly, explained what should be done next, and then helped me schedule an appt.
3/6/2026
Daniel M. VERIFIED CUSTOMER
I'm satisfied with your service. Your Multi-Point vehicle inspection helps me know the very state of my vehicle. I do appreciate everything you have done, and will come back when necessary. Thank you.
3/6/2026
Rochelle U. VERIFIED CUSTOMER
Thanks to Scott for being totally amazing and helpful during a critical time. Great professionalism and follow up at every turn. Thanks Scott!!
~Rochelle
3/6/2026
Sally H. VERIFIED CUSTOMER
Wonderful service and great people skills. He answered all of my questions and was very thorough.
3/5/2026
Richard R. VERIFIED CUSTOMER
Timely, great customer service
3/5/2026
Jillian H. VERIFIED CUSTOMER
Rylen was thorough, friendly and delivered on what he said. He also went above and beyond to complete everything in the short time frame I had
3/5/2026
Donna A. VERIFIED CUSTOMER
He explained everything to me and I will be back!
3/5/2026
Eileen S. VERIFIED CUSTOMER
Everything was fine - basic oil change and tire rotation. Only negative is the car wash did a terrible job. The back of the car was essentially unwashed.
3/5/2026
Jerome C. VERIFIED CUSTOMER
Thanks to scott backman for his help, getting the truck in. Scott has always been there for us since 2002
3/4/2026
Ali A. VERIFIED CUSTOMER
Great
3/4/2026
David H. VERIFIED CUSTOMER
Neil was very professional. He told me what would he happen, what the approximate time frame was, and what he would do. Everything h appended as he predicted.
3/4/2026
Jess N. VERIFIED CUSTOMER
Bought a brand new 2025 premium sienna in November. 21 miles. This was the 2nd visit to repair the manufacturing defects during the production. Super irritating. We expect more from a Toyota vehicle. Our next vehicle will not be a Toyota. We appreciate Carlson Toyota listening to our concerns and getting all the defects repaired.
3/4/2026
Lori D. VERIFIED CUSTOMER
Always happy with the service at this dealership, they have you in and out in a reasonable time frame and they're prompt, courteous and just overall kind. The make the surrounding comfortable for the customers who wait. Its a plus when they run the vehicle thru the car wash,really appreciate that. Thank you.