Carlson Toyota Auto Repair Service

Neil and the scheduler were great. You guys need to do something about your call center and trying to reach people. It was not a great experience.

The small detail of my window sticker for next service was not completed correctly. Other than that, my experience was pleasant.

Great service 5 star

Matt was friendly, helpful and kept me informed.

I don’t know how anyone would be entirely satisfied when you take your car in for what you thought would be a couple of hours and it turns out to be a month and a half. But I know that’s not on you guys specifically. Given the circumstances, things were fine. I’m still trying to find out if you fixed the valve cover gasket? It says something about it on the invoice I got but I don’t know if it was or wasn’t done. No one talked to me about it.

Scott did a great job customer service and experience

I honestly don’t even know where to begin. I had my Toyota Sienna serviced at Carlson Toyota with Nick Skogman as my service advisor, and the experience was so unbelievably good that I felt morally obligated to leave a review. As someone who understands how difficult it is to consistently deliver top-tier customer service in the automotive industry, I was absolutely blown away. From the second I pulled into the drive, Nick was on top of everything. The entire process felt smooth, organized, professional, and honestly borderline luxurious. Communication was flawless. Every question was answered before I even had to ask it. Updates were timely, detailed, and actually understandable instead of the usual confusing service jargon. The Sienna came back cleaner than when I bought it, drove perfectly, and somehow felt newer leaving than it did arriving. Attention to detail was absolutely insane. You can tell Nick genuinely cares about his customers and takes pride in making sure things are done right. What impressed me most was how effortless he made everything feel. No pressure, no confusion, no waiting around wondering what was happening with my vehicle. Just professionalism from start to finish. In an industry where great service can sometimes feel rare, this experience reminded me exactly what a dealership SHOULD be. I’ve serviced vehicles all over the place over the years, and this was hands down one of the best dealership experiences I’ve ever had. Nick Skogman absolutely knocked it out of the park, and Carlson Toyota is lucky to have him. 11/10 experience. Absolutely phenomenal.

Scott was very attentive, returned my call within a short time when I had a question. He kept me up-to-date on the progress of the service. Well done.

Brandon was great, he even brought my keys to me because the oil change was covered under my plan

Great communication and quick to get my vehicle fixed

I'm at willing to sell my car at this time

Scott did an awesome job taking care of all of my needs didn’t have the best experience with their automated service the time before this one, but Scott heard about it and he took it to the next level and just made sure everything was perfect for my experience. Scott’s awesome Thanks, Jake

I disappointed that my car was smoking the day after I got my car back. I cant help but question if he should have diagnosed a leaky head gasket in the first place before I spent the money to fix the other issues. I am further disappointed that he was going to send me off with a blown head gasket after I brought my car back in.

The recall estimate was 2.5 hours. I dropped the car at 10:15 and was told it would be done by 1 at the latest. When the cashier had no paperwork after 1:30, I talked to Neil and the car was done with the key sitting on his desk (don’t know how long it was there). I had to wait for paperwork and was told the car was to the left or around the corner to the left. I walked back and forth 2 times and it wasn't there. I went back in and another associate took the key and ended up walking all the way around the building until he finally found it in the front to the right (where car buyers park their cars) so that was another 10 minutes wasted just trying to find my car since it wasn’t parked where it should have been.

Neil did a great job keeping me updated on the progress of my service and addressing any of my concerns.

I was in several weeks ago and they were unable to fix the recall. Now I start receiving messages suddenly??? I really don’t trust Carlson dealership or Toyota right now.

Aaron was wonderful and very professional.

Scott and the team are excellent

Was waiting in my vehicle for 5-10 minutes before any advisor came over to assist. Usually would not complain if it wasn’t for the fact I usually get exceptional, prompt service.

Well it was good however one of the lights has come back on. The low tire light. My son has filled all the tires and we can not get it to go off.