My dissatisfaction was twofold. My appointment was for an oil change at 1:45 pm. I was promptly checked in and sent a text. Around 3pm, I went to ask about my car because it had moved from the spot it had been placed before the service. A service person said they would get back to me. At 3:11 pm I was sent a text message with my vehicle report. A couple of minutes later a text was sent that someone would be out in 15 minutes to discuss my report. After 30 minutes of waiting, I went to ask about my car. Another gentleman went to check on the status of my car and came back without my keys. Thankfully, he was able to locate them but they had been sitting at the cashiers desk without anyone telling me my car was ready. While I understand that shops are busy and wait time is expected but to wait possibly an extra half hour because someone could not have the decency to tell me my car was done, I find to be disrespectful. I had switched to Coon Rapids for my oil changes because of the speed in which I could get in but I may go back to the Brookdale dealer because of the communication and detail to the process.
4/18/2026
Tracy J. VERIFIED CUSTOMER
As usual, Carlson Toyota and its wonderful staff took great care of my RAV4 and made sure I understood the tasks performed. Thank you!
4/18/2026
Terry H. VERIFIED CUSTOMER
Was advised and sent a picture that my battery needed replacing. Battery is four months after questioning the result I then was advised that they use the bad battery checker. They retested it and it was good. He apologized for sending us the wrong picture and information. On my way home, I noticed a noise coming from my fan Popped open the cabin air filter. Some leaves had fallen into the blower motor when they checked the cabin filter to see if it needed replaced honestly, if I hadn’t already purchased the five more package oil change I would not be returning.
4/17/2026
Arlen T. VERIFIED CUSTOMER
I am very happy with the quick and thorough service I received.
4/17/2026
Janet N. VERIFIED CUSTOMER
I am satisfied with the service and end result of work and payment for my car.
Thanks again Scott for your help.
Janet
4/17/2026
Peter T. VERIFIED CUSTOMER
Nick was excellent!
4/17/2026
Ronald H. VERIFIED CUSTOMER
Very good service as I have come to expect.
4/17/2026
Gbolu B. VERIFIED CUSTOMER
No comment
4/16/2026
Susan H. VERIFIED CUSTOMER
Scott was good to get to work with. Very hard to get a call back on Monday to get through to service Service Representative.
4/16/2026
Fawn L. VERIFIED CUSTOMER
Did not return phone calls when inquiring about my vehicle.
4/16/2026
Melissa L. VERIFIED CUSTOMER
Thank you Neil!
4/16/2026
Gary N. VERIFIED CUSTOMER
Great experience. No issues
4/16/2026
Jayne A. VERIFIED CUSTOMER
Appreciate Chase getting me in even though I didn't have an appointment. Excellent customer service to him & all the staff I encountered.
4/15/2026
Bassel N. VERIFIED CUSTOMER
Niel is awesome
4/15/2026
Hailey C. VERIFIED CUSTOMER
Neil was very kind, friendly and layed out all of my options for me and wasn’t pushy at all. He truly is a great advisor.
4/15/2026
Jimmy D. VERIFIED CUSTOMER
Nick provided excellent customer service and is an invaluable member of the Carlson Toyota team.
4/15/2026
Michael K. VERIFIED CUSTOMER
The work was completed in a timely manner as what the technician said
4/15/2026
Mat S. VERIFIED CUSTOMER
Hoping they can help replace my rear tires on my 2026 Camry 10350 miles already junk do to the alignment. Never had tires last such a short amount of time
4/15/2026
Eva B. VERIFIED CUSTOMER
Brandon was very kind and professional.
4/15/2026
Pamela M. VERIFIED CUSTOMER
I have been coming here for years and don’t think I will be back. I was given a estimate on my breaks in Jan asked why it is 150 more now and the women at the pay counter said the estimate didn’t include the break pads but the cost estimate for today did? And the brake flush was also more today and the Jan estimate didn’t include brake fluid what brake fluid is 50 bucks. I really felt no one was honest today. And I was there for over 5 hours to get front breaks done. I am really upset about this.