I will request Scott as service advisor on future visits. Professional and friendly.
6/11/2026
Daniel B. VERIFIED CUSTOMER
I was told I had until 8pm to pickup my vehicle so I got dropped off and was told the paperwork wasn't turned in. That they didn't have a way to finish the process so they knew what to charge. I had to really push before the lady went over to see if the express manager could complete this. It worked. Don't set the expectation then fall short as it can put a person in a bad spot. Like how would I get back home. The other thing I noticed was the updates stopped after the initial check in and video. Nothing on the multipoint inspection or notice of the work being completed. That came after i left. Everything else was fine.
6/11/2026
Sandra L. VERIFIED CUSTOMER
No
6/11/2026
Dewi G. VERIFIED CUSTOMER
Brought in 2023 Toyota RAV4 today for service. I worked with Matt Leaonard. The service people were great & I was very pleased with how I was treated. They were willing to explain what was done.
6/11/2026
Michael M. VERIFIED CUSTOMER
Service seems to have improved
6/11/2026
Chad B. VERIFIED CUSTOMER
Upon entering the check in garage space. I stood outside my vehicle for 10 minutes before someone approached me to check in my vehicle. There was no line, no rush, I was the only car on that space. After the oil change was complete, Mpmy vehicle sat parked for 20 minutes after being serviced before I was notified. I stood in front of the 6 service reps knowing it was done. Each service rep just sat there on their phone looking or scrolling while I waited to continue with my day. When an appointment is made for an oil change, a costumer should not have to wait 75 minutes to leave. I will be changing my own oil from here on out. This was the worst service I have experienced from Carlson Toyota. I own three Toyota vehicles, I will not be back.
6/11/2026
Kyle K. VERIFIED CUSTOMER
Nick was fantastic, exemplary! Truly made the experience. He was knowledgeable and communicative. I will come back because of Nick. I trust my vehicle with him.
6/11/2026
Becky D. VERIFIED CUSTOMER
Friendly, answered all my questions, efficient. Good to work with.
6/10/2026
Terry B. VERIFIED CUSTOMER
Rylen and the team did a great job.
6/10/2026
Daniel S. VERIFIED CUSTOMER
Have always had the best service from Scott Backman. Always on top of my service appointment.
6/10/2026
Jeviel D. VERIFIED CUSTOMER
Great service! Scott was a great individual and was very transparent throughout the whole service process. Really enjoyed his explanations on the recommended services after my Highlander went through a diagnostic.
6/10/2026
Mike G. VERIFIED CUSTOMER
Professional and courteous service,as always.
Enjoy the refreshments. Thank you ????. Chase was
Great.
6/10/2026
Greg G. VERIFIED CUSTOMER
Good job !
Advisor did a great job on keeping me informed.
Staff was very friendly
6/10/2026
Douglas Ray. VERIFIED CUSTOMER
I was promised 2 oil changes with my new car and you billed me for this one witch was my second. Also I said no to new wiper blades and someone decided my choice was wrong so not happy at all.
6/10/2026
Calvin M. VERIFIED CUSTOMER
Matt did fine, very helpful. Thumbs up! However, the tech that recharged the A/C on my Prius did NOT put the "L" (low pressure) cap back in place. He left it on the shelf near the window wipers. Fortunately I check for things like this and screwed it back on where it belongs. Not a big deal, but he can do better.
6/10/2026
Sandra B. VERIFIED CUSTOMER
Brandon was great!
6/10/2026
Illia A. VERIFIED CUSTOMER
Thank you for service!
6/10/2026
Mark M. VERIFIED CUSTOMER
Scott has very helpful and professional during my appointment. I appreciate lhow he came up with a way to reattach the heating shield underneath, so there was no more rattling noise!
6/9/2026
Tania S. VERIFIED CUSTOMER
Eric was great, he was very friendly and ensured that I received the service I requested and that my vehicle needed. He provided amazing service!