Nick was highly professional, thorough in his communication, I really appreciated his attention to details. Thank you Nick!!
9/16/2025
Stacey N. VERIFIED CUSTOMER
Nick keep everything short and simple. Very efficient.
9/16/2025
Dorene M. VERIFIED CUSTOMER
Was very friendly to work with
9/16/2025
Sunshine T. VERIFIED CUSTOMER
There was no notification or communication that the service was completed until the owner of vehicle asked a team member about the status since the owner had waited 2 hours after drop off for the appointment. Unsure of what time it was completed but the team member helping had suggested it had been completed for quite a while. Disappointed with the lack of communication.
9/15/2025
Natasha V. VERIFIED CUSTOMER
Thank you!
9/15/2025
Emid T. VERIFIED CUSTOMER
Professional and courteous
9/14/2025
Richard R. VERIFIED CUSTOMER
When I booked appointment I told the lady I was on a tight schedule and she said it would only take 30-45 minutes so I booked it. After waiting 35 minutes it wasn't in yet so I needed to leave without getting it done. Waste of my morning
9/14/2025
Kathy F. VERIFIED CUSTOMER
Ours was an unexpected service call. Our ‘check engine’ light went on first thing this morning. We called Maplewood Toyota first ( because it is the closest Toyota service near our home. The first available appointment was next Wednesday!!!) Next I called Carlson Toyota. Brandon took the call. At first his answer was also for a Wednesday appointment. But he looked again and said if we could come right in one of his service technicians could take a look. By mid afternoon the problem was identified, a new, 7 year battery was installed and we were able to pick up our Toyota before 3:30. Whew!! Like I mentioned to Brandon, my husband is having a complete knee replacement on his right knee on Tuesday. The last thing I need is a vehicle with any kind of mechanical problem.
Thank you so very much to Brandon and his team. Now I will have piece of mind when I am driving our Highlander back and forth to the hospital and to eight weeks of PT. Job well done. We will definitely be back.
9/14/2025
Jill L. VERIFIED CUSTOMER
Easy and convenient
9/14/2025
Phillip S. VERIFIED CUSTOMER
Happy that I received a spare set of ignition keys before winter
9/13/2025
John M. VERIFIED CUSTOMER
My first visit was completely unacceptable but my second visit was very good only thanks to Brandon
9/13/2025
Vickie L. VERIFIED CUSTOMER
Friendly courteous service
9/13/2025
Therese L. VERIFIED CUSTOMER
Couldn't find my vehicle but Aaron was good otherwise
9/13/2025
Carlyle B. VERIFIED CUSTOMER
Did a reasonable good job.
9/13/2025
Joel S. VERIFIED CUSTOMER
Your employees were all great - from Aaron to the lady that I paid at the end.
9/13/2025
Jim D. VERIFIED CUSTOMER
My only issue was the length of time it took to complete inspection and tire rotation. Everything else was fine.
9/13/2025
Jason K. VERIFIED CUSTOMER
Awesome job today.
9/13/2025
Kristina Y. VERIFIED CUSTOMER
Brandon was super helpful with my engine oil issue over the phone. He treated me well while I was at the dealership and overall has great customer service.
9/13/2025
Nicole W. VERIFIED CUSTOMER
He was so busy but offered me a $10 discount on service which I really appreciated as I waited awhile.