For some unfathomable reason, you allowed a hack to repair the scratch on my car, that was caused between August 8 and August 14 on your lot. A subpar, inferior paint job was done on my $27,000 car outside, on your lot, in the rain. I brought the car to a professional, reputable body shop, St. Francis Collision and Glass. They examined the car, and, assessed the damage caused by Carlson Toyota to be $2,515.84. They also revealed to me the hail damage on the hood of my 2022 Prius, that was not disclosed to me by Carlson Toyota. This horrible experience was punctuated with lies, deceit and lack of transparency by the staff of Carlson Toyota.
8/19/2025
Connie S. VERIFIED CUSTOMER
I think I sent this before but I will send it again.
I received great service. He is a very nice young man. I would vote for him to get a raise. Oh and he was very busy and wanted me to have the best service Toyota has!!
8/19/2025
Bruce T. VERIFIED CUSTOMER
Service was great????
8/19/2025
Jacki E. VERIFIED CUSTOMER
When I went to find my car in the parking lot after the service, the engine was on………
8/19/2025
Justin H. VERIFIED CUSTOMER
I had a brand new t shirt in the backseat of my vehicle when I dropped my car off to get an oil change. I jumped into my vehicle after it was done and no t shirt in the backseat. I looked everywhere for it. I’m not accusing the technician of stealing it, maybe it fell out of the car when they were changing the oil. I’m not a happy customer right now
8/18/2025
Denita W. VERIFIED CUSTOMER
Professional, knowledgeable, and kind.
8/18/2025
Krista B. VERIFIED CUSTOMER
Rylen did a great job! Very friendly and explained everything very well.
8/17/2025
Roger H. VERIFIED CUSTOMER
At check in I handed Rylen two coupons but the invoice does not show any evidence of them.
8/16/2025
Jeffrey S. VERIFIED CUSTOMER
Neil was great. My sons car is ready for college.
8/16/2025
Aditi S. VERIFIED CUSTOMER
I told them about an issue and it was not looked at while I was there. He basically disregarded it and said you make another appointment. They never took the car for a drive to check the problem. I have hearing an odd noise when I make a u turn, not even cranking all the way and I was completely disregarded! Not happy about the service
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8/16/2025
Jimmy R. VERIFIED CUSTOMER
Prompt service and comprehensive explanation of what was done.
8/15/2025
Adam F. VERIFIED CUSTOMER
Neil was great!!
8/15/2025
Wayne N. VERIFIED CUSTOMER
Scott blatantly lied to me about checking if extended warranty would cover repair. He said he called them and he never did. We are done with Carlson Toyota
8/15/2025
Gabriel U. VERIFIED CUSTOMER
Neil was incredibly helpful and friendly. Awesome guy!