Nicholas Schafer did an excellent job explaining everything that was going to be done with my vehicle. There were no surprises
9/26/2025
Kyle D. VERIFIED CUSTOMER
I like coming here getting my Toyota serviced. I feel assured that servicing my vehicle here will keep my Toyota running for years
9/26/2025
Heather K. VERIFIED CUSTOMER
Service was slow. Settings were changed, seat, head lights, radio etc.. and I haven’t received documentation of services completed.
9/26/2025
Thaddeus H. VERIFIED CUSTOMER
We waited 2 hrs for a tire rotation and a-multi point inspection . No one bothered to inform us as what was going on. Finally a young man approached us saying that he noticed we had been sitting there for some time and could he help. Amazingly our car was ready in just a few minutes! In all the times we have been there for service, we have never had such a long wait!
9/26/2025
Peggy S. VERIFIED CUSTOMER
Went very well
9/26/2025
Jay Z. VERIFIED CUSTOMER
Good job
9/26/2025
Adam H. VERIFIED CUSTOMER
Nick was great to work with. He kept me up to date and got me on my way quickly. Thanks Nick.
9/25/2025
Irvin H. VERIFIED CUSTOMER
Nic was very helpful He answered all my questions
9/25/2025
Emily P. VERIFIED CUSTOMER
Rylen was professional, thorough and explained everything very clearly.
9/25/2025
Greg N. VERIFIED CUSTOMER
Rylen was super helpful walking through all the details of the service today.
9/25/2025
Barry D. VERIFIED CUSTOMER
After arriving with my car, I was left standing before anyone approached me. That person said someone would check me in. After another 5 to 10 minutes, Aaron approached me and started the check in process. Car wash was mediocre as bugs remained on front and back of side mirrors. May try Luther in Golden Valley next service. Not impressed. Average at best.
9/25/2025
Stephanie T. VERIFIED CUSTOMER
Brought vehicle in at 1:18 for a 1:15 appointment (so slightly late). Was told appointment (oil change) would take approx 1 hr, maybe a little longer, so expected completion around 2:30/2:45. At 3pm saw vehicle pulled up but no text update received. Waited a couple minutes, no text. Checked with a service tech, who located my technician to go over inspection results. Technician was very helpful and answered all my questions. Paid for service and got out to vehicle where drivers seat was nearly all the way forward. This was unusual, in 20+ years of service at Carlson the drivers seat has never been moved, especially not so far forward.
Not meeting timing expectations and the adjusted seat are small issues but left me unimpressed.
9/25/2025
Gary B. VERIFIED CUSTOMER
Great service
9/25/2025
Rick C. VERIFIED CUSTOMER
Our service representative was very polite and helpful
9/25/2025
Thomas E. VERIFIED CUSTOMER
Work was completed on time.
Car was clean ready to go.
9/25/2025
Jeff S. VERIFIED CUSTOMER
Nice staff
9/25/2025
Tara O. VERIFIED CUSTOMER
Great service and communication. 5 stars!
9/25/2025
Dean M. VERIFIED CUSTOMER
Brandon was great
9/24/2025
Jay R. VERIFIED CUSTOMER
So after I picked up the car , the tag in the car said brakes poor. No told me or tried to upsell that to me.
Now I will need to schedule a brake job at a dealership
9/24/2025
Michael J. VERIFIED CUSTOMER
Great service. Only issue was I couldn’t hear Aaron’s
Voice during his video inspection of car. Too many competing voices and ambient noises drowned him out.