I was contacted by Carlson Toyota to get my free Toyota care. I live 30 mins away, but I called and arranged my schedule to go there and do it because they said the warranty work had to be completed at a Toyota dealership. When I arrived, Nicholas said it was not covered. I explained that I was told it was. It was a back and forth argument until he said it would be covered. He followed through with his word, but was clearly angry. Not a good experience at all.
10/2/2025
Julie F. VERIFIED CUSTOMER
Very nice staff, but why does it take an hour and a half for an oil change and tire rotation??!! Seems crazy. I had an appointment.
10/2/2025
Craig G. VERIFIED CUSTOMER
Your service team is the best in the state. Thank you Scott for the excellent job.
10/2/2025
George J. VERIFIED CUSTOMER
The service was helpful and very satisfying. Thank you very much.
George
10/2/2025
Julie E. VERIFIED CUSTOMER
Although I was satisfied with my experience, the wait time at almost 2 hours for a tire rotation was not acceptable. I was told it should take an hour, maybe a little more, but was not updated to the fact it was going to be way longer than that.
10/2/2025
Paul P. VERIFIED CUSTOMER
OK
10/2/2025
Tou V. VERIFIED CUSTOMER
Quick and efficient with the whole service. Took the time to explain the details of the maintenance. Overall, was a nice experience.
10/2/2025
Cynthia N. VERIFIED CUSTOMER
Aaron was very helpful.
10/2/2025
Aileen K. VERIFIED CUSTOMER
Great service and quick
10/2/2025
Trevor J. VERIFIED CUSTOMER
Appointment was messed up, Aaron went out of his way to make it right, A+ service from him.
10/2/2025
Bonita M. VERIFIED CUSTOMER
Timely. Efficient
10/2/2025
Karin A. VERIFIED CUSTOMER
Very friendly and helpful staff.
10/1/2025
Lisa J. VERIFIED CUSTOMER
Scott is amazing and always goes up and beyond!! He is so knowledgeable!!
10/1/2025
Brian B. VERIFIED CUSTOMER
All good. Very satisfied.
10/1/2025
Marilyn G. VERIFIED CUSTOMER
I was completely satisfied with my Toyota Care first appointment. I am new to Toyota.
10/1/2025
Arnie M. VERIFIED CUSTOMER
Great service
10/1/2025
Hui Y. VERIFIED CUSTOMER
Perfect
10/1/2025
Kathleen G. VERIFIED CUSTOMER
Neil is friendly and very helpful. Great experience
10/1/2025
Steven S. VERIFIED CUSTOMER
Aaron was friendly and helpful. Highly recommend you and your team.