It took over 3 hours to hear anything back after vehicle check in. I called multiple times and only ever got sent to voicemail. Voicemail messages that I left were not returned.
This was a disappointing experience.
8/29/2025
**** A. VERIFIED CUSTOMER
Glad I purchased Toyota Care.
8/29/2025
Gary P. VERIFIED CUSTOMER
I am pleased to see an emphasis on customer friendly staff. The previous 5 or 6 years, staff seemed to view my business as an inconvenience. No one seemed happy to work there and it showed. After purchasing at least 7 vehicles, I switched to other dealerships and purchased my last 4 vehicles elsewhere. My only tie to Carlson Toyota now is my Tundra. This experience was very good so if it continues, I might consider them again.
8/29/2025
Mike T. VERIFIED CUSTOMER
Service rep that helped me was great. When I arrived they didn't have a reservation for me. I called and made the reservation days before. Long wait to be greeted when I arrived
8/29/2025
Daniel W. VERIFIED CUSTOMER
????????
8/29/2025
Abdi A. VERIFIED CUSTOMER
Thanks
8/29/2025
Deana S. VERIFIED CUSTOMER
The whole team ccx was thorough and very honest and helpful
Thankyou all.
8/28/2025
Emma H. VERIFIED CUSTOMER
Are leaving my appt. Noticed my car was leaking large amounts of oil.
Took into another place as I live an hour away from Carlson.
Found out the bolts were not screwed in.
8/28/2025
Taylor V. VERIFIED CUSTOMER
The service member helping me was very nice! The problem was that my appointment was for 4:30, I don't think they started on my car until after 5, and they took OVER 1.5 hours to do an oil change. Although I had an appointment, it did not seem to make a difference to manage the time I waited. I also did not receive a car wash the last couple of visits. It was even posted that there would be complimentary car wash vouchers. Pretty dissatisfied and I may be going to another dealer next time.
8/28/2025
Gaia P. VERIFIED CUSTOMER
Nick was very helpful with my laundry list of things i needed done. He also introduced me to Koo who does the body work, so now I can get that done, too.
8/28/2025
Hannah K. VERIFIED CUSTOMER
Very friendly! Speedy service!
8/28/2025
Craig G. VERIFIED CUSTOMER
Scott always delivers top notch service.
8/28/2025
Malike P. VERIFIED CUSTOMER
Awesome job on my car. I will always trust your service with my car
8/28/2025
Micah H. VERIFIED CUSTOMER
Neil was great! He was informative and didn't pressure me. Much appreciated.
8/28/2025
Marylee S. VERIFIED CUSTOMER
Super service
8/28/2025
Kenneth S. VERIFIED CUSTOMER
Done
8/28/2025
Laurel D. VERIFIED CUSTOMER
The staff were very patient with me while I explained the vehicle problems I was having
8/28/2025
Verena S. VERIFIED CUSTOMER
My car still doesn't start like it should. After 5 days.
8/28/2025
Megumi A. VERIFIED CUSTOMER
Excellent
8/28/2025
Kevin F. VERIFIED CUSTOMER
My only suggestion, send a text update when you are running over the 1hr time slot. It took close to 1.5 hr, which is fine but a status update at the hour mark would be helpful!
Thank you again!