It was a pleasure dealing with Nick. Very personable and seemed genuinely concerned about the maintenance of my vehicle.
9/9/2025
Stephen F. VERIFIED CUSTOMER
Overall it was a good experience but I ended up being there for 4 hours, because of a mix up and they started another car before mine. I just would have appreciated being kept up to date. I understand things happen but not keeping your customer informed is not OK.
9/9/2025
Eleanor G. VERIFIED CUSTOMER
Well done!
9/9/2025
Diego O. VERIFIED CUSTOMER
He’s very professional and easy to work with. I’ll definitely contact Brandon for any future concerns with my vehicle
9/8/2025
Charles E. VERIFIED CUSTOMER
Friendly
Answered questions
9/7/2025
Kristen A. VERIFIED CUSTOMER
Aaron was awesome!!!!
9/7/2025
Dean H. VERIFIED CUSTOMER
Good work
9/7/2025
Geoffrey N. VERIFIED CUSTOMER
Very good experience overall from the advisor to shuttle team great service.
9/7/2025
Va T. VERIFIED CUSTOMER
Great experience. Thank you.
9/7/2025
Richard S. VERIFIED CUSTOMER
I appreciate Brandon’s professionalism. He also took the time to refer me to a sales representative as I’m considering a new RAV4 for my wife. I had the good fortune to meet Preston, who also provided professional assistance.
9/7/2025
Aranya L. VERIFIED CUSTOMER
My last review said connection timed out.
Anyway, I really just wanted to make sure my review gets submitted
On a scale of 0 to 10 with 10 being the highest, I’m going to rate Neil at a 1. He failed to call to update me not once about my car. Car was in for a total of 28 hours with 0 updates. Customer left scrambling with no vehicle and no apology from Carlson.
9/7/2025
Andrew B. VERIFIED CUSTOMER
I had selected yes to having my engine filter replaced after being told it needed to be replaced, but it does not look like it was completed as asked.
9/7/2025
Carissa P. VERIFIED CUSTOMER
No complaints- great job.
9/7/2025
Tammy M. VERIFIED CUSTOMER
No, not today. During my pre scheduled oil change, after an hour of waiting for completion rcvd the following msg: Requires Immediate Attention
Est. Cost: $170.00
Issue: OIL LEAKING
Correction: RECOMMEND FURTHER INSPECTION BY REPAIR TECHNICIAN
No option to complete a diagnosis at this visit &/or a fix. Your vehicle oil change is complete. Pay & exit. Make a new appointment, should be available for that at Toyota in a week or two.
I am no longer a satisfied Carlson customer.
Tammy M
9/7/2025
David E. VERIFIED CUSTOMER
James was great to work with. He has excellent communication skills.