When I booked appointment I told the lady I was on a tight schedule and she said it would only take 30-45 minutes so I booked it. After waiting 35 minutes it wasn't in yet so I needed to leave without getting it done. Waste of my morning
9/14/2025
Kathy F. VERIFIED CUSTOMER
Ours was an unexpected service call. Our ‘check engine’ light went on first thing this morning. We called Maplewood Toyota first ( because it is the closest Toyota service near our home. The first available appointment was next Wednesday!!!) Next I called Carlson Toyota. Brandon took the call. At first his answer was also for a Wednesday appointment. But he looked again and said if we could come right in one of his service technicians could take a look. By mid afternoon the problem was identified, a new, 7 year battery was installed and we were able to pick up our Toyota before 3:30. Whew!! Like I mentioned to Brandon, my husband is having a complete knee replacement on his right knee on Tuesday. The last thing I need is a vehicle with any kind of mechanical problem.
Thank you so very much to Brandon and his team. Now I will have piece of mind when I am driving our Highlander back and forth to the hospital and to eight weeks of PT. Job well done. We will definitely be back.
9/14/2025
Jill L. VERIFIED CUSTOMER
Easy and convenient
9/14/2025
Phillip S. VERIFIED CUSTOMER
Happy that I received a spare set of ignition keys before winter
9/13/2025
John M. VERIFIED CUSTOMER
My first visit was completely unacceptable but my second visit was very good only thanks to Brandon
9/13/2025
Vickie L. VERIFIED CUSTOMER
Friendly courteous service
9/13/2025
Therese L. VERIFIED CUSTOMER
Couldn't find my vehicle but Aaron was good otherwise
9/13/2025
Carlyle B. VERIFIED CUSTOMER
Did a reasonable good job.
9/13/2025
Joel S. VERIFIED CUSTOMER
Your employees were all great - from Aaron to the lady that I paid at the end.
9/13/2025
Jim D. VERIFIED CUSTOMER
My only issue was the length of time it took to complete inspection and tire rotation. Everything else was fine.
9/13/2025
Jason K. VERIFIED CUSTOMER
Awesome job today.
9/13/2025
Kristina Y. VERIFIED CUSTOMER
Brandon was super helpful with my engine oil issue over the phone. He treated me well while I was at the dealership and overall has great customer service.
9/13/2025
Nicole W. VERIFIED CUSTOMER
He was so busy but offered me a $10 discount on service which I really appreciated as I waited awhile.
9/13/2025
Brian M. VERIFIED CUSTOMER
Aaron knew his job and he did it well
9/12/2025
David S. VERIFIED CUSTOMER
Initially tried to make appointment through Toyota app which was a complete failure. Then I was give the “platinum “ 50,000 mile oil change. The different levels of service were not explained at all. So I paid way more than expected for an oil change and tire rotation which also took 2 hours with an appointment. Will definitely be exploring other options for my Toyota service in the future.
9/12/2025
Gerald E. VERIFIED CUSTOMER
Service was great. i think sales department is lacking especially with no new Highlanders on site.
9/12/2025
Randy H. VERIFIED CUSTOMER
No
9/12/2025
Irene R. VERIFIED CUSTOMER
The service received was completed in less time than was quoted. Appeared to be a job well done.
9/12/2025
Ashley S. VERIFIED CUSTOMER
During the multipoint inspection I was told that my rear brakes were at 50% life. They were changed not even 2 months ago. The technician had apparently measured them wrong. He also said that my tires are at 50% life which is wrong also because they aren't even a year old. I was told my fog light that is busted needed to be replaced because it has water it in. That's fine because I knew about it. When I asked if it could be done today I was then told that it's not the light itself but the entire housing unit and it would take hours and be costly.