Only issue I had was the wait time, understand employees were out but waiting more than 2 hours for a tire rotation? Maybe your customers who are mew car buyers should be scheduled differently? Or called ahead if service can not be preformed in a timely matter, or courtesy car offered to them? The service person did apologize, and I was understanding but really hope this is not the norm.
8/8/2025
Kendra M. VERIFIED CUSTOMER
I never got communication on when I would get my car back and I still have not
8/8/2025
Robert M. VERIFIED CUSTOMER
Very accommodating. Went beyond expected as they helped fix a troubled area
8/8/2025
Jeffrey C. VERIFIED CUSTOMER
Service was performed well and options for suggested service were well explained
8/8/2025
Sandra P. VERIFIED CUSTOMER
Nick was very informative and helpful. He was also very professional.
8/8/2025
Jordan L. VERIFIED CUSTOMER
Great service.
8/8/2025
Amarachi J. VERIFIED CUSTOMER
Rylen was super patient and helpful when I came in with my two toddlers. He opened the door for us on the way in and out, then let us know where to go as well as what is available while we waited. This was our first time at the dealership and it was the least stressful oil change appointment with my kids tagging along. He had the car pulled up by the door to make it easier for me to pack the kids back in there with the stroller. It was much appreciated!
8/7/2025
Rachael W. VERIFIED CUSTOMER
Everything went really well and appreciated the way they kept me informed and how quickly they got me in and out.
8/7/2025
Peter S. VERIFIED CUSTOMER
Good service
8/7/2025
Erin W. VERIFIED CUSTOMER
So I knew my horn wasn’t working when I dropped the car off - we had a quick chat about it and ultimately decided to skip doing any diagnosing/work on it for this visit (which was for brakes). When I got my multipoint report, the horn was checked as green, so your girl got a little excited thinking maybe yall snuck one through for me since I’ve been a ridiculously faithful Toyota customer for alllllll maintenance over the last 11 years. Upon testing it in the lot, it…did not work. LOL. Soooo, no free horn service, which, all good, but it kind of left a bit of question around like…was everything else even checked and/or accurate at that point? I get things are crazy and busy, but again, kind of a miss.
Brakes are very brake-y and Nick was lovely. :)
8/7/2025
Mary R. VERIFIED CUSTOMER
Neil and Austin have my thanks for diagnosing and fixing my tire issue. True professionals and great humans. Thanks again.
8/7/2025
Kelly A. VERIFIED CUSTOMER
Thank you
Nick Skogman was very helpful and supportive during my visit today and previously . I look forward to seeing him at my next visit.
8/7/2025
Kerry S. VERIFIED CUSTOMER
Everything was great but I miss getting a car wash
8/7/2025
Brian M. VERIFIED CUSTOMER
Will do
8/7/2025
Martin H. VERIFIED CUSTOMER
Ok
8/7/2025
Adam G. VERIFIED CUSTOMER
Nick was very easy to communicate with and provided great information and was very good at explaining each detail about what was needed.
8/7/2025
Susan R. VERIFIED CUSTOMER
Mr. Skogman gave me a thorough explanation of the findings as of the service assessment. I appreciated it.
8/6/2025
Chad S. VERIFIED CUSTOMER
Rylen was fantastic. One of the best service advisors I’ve worked with in the p years of Toyota ownership.
8/6/2025
Tidball S. VERIFIED CUSTOMER
Very friendly and informative
8/6/2025
Rod S. VERIFIED CUSTOMER
Very good experience with Carlson Toyota service department and the service advisor.