Carlson Toyota Auto Repair Service

Great work great people but When I bought it I layed 10 grand down on a 30,000$ vehicle it had hail damage when I bought it $86 miles now it has 96 in one year and I lost over $15,000 in depreciation. They are telling me it’s only worth 15,000 not happy about that one for a first time buyer. How do you lose 15,000) in a year

I was under the impression that this service should have been free. I purchased my vehicle as a certified pre-owned from Carlson in December with 14k miles on it. I was told I’d have free oil changes and tire rotates until 25k miles. I got my first oil change and tire rotate at 19k miles which was free. This time the tech attempted to charge me for both a tire rotate and oil and labor. I told them I thought it was supposed to be free but I was still charged $88 and just paid it because I didn’t have time to argue it. It is a long drive for me and there are plenty of places I could have gone that would have been closer. Please let me know why or if I should have been charged for my service today..

Aaron did a fantastic job. I did notice several grease smudges on the back of my car by the engine compartment. Should come off when I wash the car hopefully.

Very courteous and professional

Excellent service, as always, and my service advisor Nick, is always GREAT!

James Corriveau went about and beyond to take care of me and my Toyota ????????

Not sure what the mechanic did to the car but after the oil changed my car shaking. Hopefully it's not too much oil or using the wrong oil.shaking to the point where I can feel the vibration on the pedals and the wheels are shaking. I check the oil level and it sees to be over the max une. They must have accidentally disconnected one of the hose on the engine by the engine filter and that's why the engine extra shake. I reconnected the hose and the engine shake less now and the wheels stop shaking. Hopefully that is it and hopefully it disnt damaged anything else. I keep giving carl chances because we love toyota and we certainly don't want carlson to go out of business, but I hope carlson train their employees to maintain dignity and integrity so the company can prosper more. This is not the first time I got disappointed and not the first mistake carlson employees do bad job. I once talk to manager and he said he will do something about it and never got back to me. I even took my siblings to carlson and they also broke something and now she is mad because caltson said they do t know what's wrong and they can't so anything about it. They even tell her to go to a different toyota dealer to resolve the issue that carlson mess up with. Sorry, I have to tell the truth of our recent experiences in hope carlson will do better for next customers. Thank you for asking amd I hope carlson use this bad experience as a lesson to better the company image and service for the future

I had a great experience in working with Nick Skogman last Friday on August 29,2025.

Very pleased with my service guy. Nice talking with him. Friendly and helpful.

Neil was very friendly and courteous. He took the time to listen to the issues we had. Did not rush us thru. Explained everything that was done and what more was needed to be done at the end, which was the issue of the driver's side headlight. That issue was out of his control, who would pay for replacement. After us talking to the manager, the headlight got ordered and Toyota will pay.

Good service

Would like to see Aaron again when I bring my vehicle for service, he listened to the concerns and make sure they were resolved.

Great

10

Your customer service at Carlson TOYOTA is excellent. I am very satisfied with you. Thank you

Friendly, attentive service by advisor and cashier.

Very knowledgeable car tech and friendly staff all over

Got in my vehicle and my windshield was filthy. And no car wash working. My car was super clean when I dropped it off for service: something spilled on it.

Just one minor criticism. The little sticker on my window said my next oil change should be at 80,000 miles or one year. Yes, 80,000! I really like your facilities, the cleanliness of everything and professionalism of your employees.

You guys have done an amazing job. I really appreciate it