Carlson Toyota Auto Repair Service

Good experience. Thank you.

My car was ready when promised, everything was explained to me and they were able to fix one other thing they found.

Nick did a fantastic job helping me with brake concerns on my RAV4. He explained what was happening an my various resolution options. I’ve worked with Nick before and overall I give Nick an “11” out of ten. Roger L

Nick was great!

He was very professional, friendly and helpful.

I’m reaching out because I had my 60,000-mile service completed at Carlson Toyota today (7/30) and I left with concerns I’d like to discuss. When I scheduled online, I selected the standard factory-recommended 60k service. At check-in, I let your staff know that I had recently replaced the engine and cabin air filters myself, so those did not need to be serviced. The advisor acknowledged that and said that was fine. I was quoted an estimate of $650 and told the wait would be at least 2.5 hours. However, the service was completed in just 1 hour and my final bill was nearly $800, despite declining two of the standard service items. I was told the higher cost was due to “parts and supplies”, but nothing was clearly explained, and I wasn’t notified ahead of time that the price would increase — I expected it to have gone down given the reduced scope of work. Additionally, my car was not washed, even though I was specifically asked if I’d like that done. The “next service” reminder sticker indicates I need another oil change in 5,000 miles and next rotation is due in ____ miles… (inaccurate or missing info for both fields) The car wash and service reminders alone wouldn’t be a concern, but together they left me questioning whether the service was completed thoroughly — especially since it was done in significantly less time than quoted and cost significantly more than expected. I’m asking for a clear explanation of: 1. What work was actually performed and what parts were replaced. 2. Why the price was higher than the estimate despite reduced services. 3. Why I wasn’t informed of any changes in scope or cost during the visit. I’m a loyal Toyota customer and I’ve had positive experiences with Carlson Toyota in the past, which is why I wanted to reach out directly before completing the Toyota customer satisfaction survey. I hope we can resolve this with transparency and fairness. Thank you for your time, Amanda B

I did not need an oil change or tire rotation and was unaware that was going to be a part of the service. So I was charged for it. I had just gotten those done about 4 to 500 miles ago.

Appreciate getting quick service when we walked in with our issue. Thanks so much.

A truly great experience all around. Wonderful helpful staff.

Very professional and friendly. Great asset!

Job well done thank you so much

I’ve been coming to Carlson Toyota for a long time, but I have to say today felt different. The customer service from the team was unparalleled from previous experiences. Absolutely outstanding and I’m appreciative of the customer service that I received today. Thank you!

Good communication. Fast and efficient. Telling my friends to come here.

It was good.

He was great! Reviewed my previous water pump leakage at Rudy Luther’s and made sure I didn’t have a leak! Very reassuring. I always get my car serviced with you and appreciate your great customer service! Thank you!

Nick did a great job letting me know my vehicle had issues that needed to be addressed in addition to what I brought it in for. He communicated the importance of each service being recommended. Job well done!

Had to pay all these fees including tire disposal, which is fine I guess. I got to work to find 2 tires in my trunk. I will have to go back to drop these off tomorrow.

Much better than my visit a long time ago to Maplewood Toyota, this further but worth the drive.

Everything was fine.

Neil treated me with respect and set the expectation for the routine appointment right when I pulled up, which I appreciated. And then when I pointed out that they didn’t bring my van through the car wash, he immediately handled it.