Nick was great, kept us updated the entire time and have great recommendations for next steps
7/17/2024
Sivarama C. VERIFIED CUSTOMER
Appointments are not honored. My vehicle was not even looked at on Friday and into Saturday. Finally I had to take my vehicle without any diagnosis done. Very disappointing
7/17/2024
Gregg H. VERIFIED CUSTOMER
Please do not send a survey
7/16/2024
Robert M. VERIFIED CUSTOMER
Nick was very good. My problem was I was told the oil change would be about $83. When I paid the bill it was over $92! Although I expected sales tax, the between $5-6 shop fees were a surprise ripoff. They are part of the $175/hour shop charge and is simply a way to inflate your profit. Even though Carlson is my closest Toyota dealer, it will be worth the extra drive to either Brookdale, or Maplewood.
7/16/2024
Valerie H. VERIFIED CUSTOMER
Hannah went over key bits of information on the summary sheet. Calling attention to the tread depth on one of my tires together with a cautionary remark about driving carefully on wet roads was helpful. Also her remarks about when I'm likely to need new tires was greatly appreciated.
7/16/2024
Arthur J. VERIFIED CUSTOMER
My concerns about an unknown tapping sound in the engine compartment was satisfactorily explained
7/15/2024
Jack W. VERIFIED CUSTOMER
Ok
7/15/2024
Edward H. VERIFIED CUSTOMER
I paid for my extended warranty and they wanted to charge me
7/15/2024
Luann M. VERIFIED CUSTOMER
Pretty sure the tires were not rotated. I have a tire with a slow leak and it is in the same spot as it was before
7/15/2024
Tanya F. VERIFIED CUSTOMER
Hannah was very helpful
7/15/2024
Ronald W. VERIFIED CUSTOMER
Great job.
7/15/2024
Keith G. VERIFIED CUSTOMER
Awesome service and workers!!
7/15/2024
Jacob C. VERIFIED CUSTOMER
You don't need to call, but, the work done was really amazing . Both my key fobs tho .. which both locked and u locked my car doors (I had checked them) no longer work. I can see one set of batteries but BOTH dying ? No clue but I tried to call and just ask and maybe they had a solution that I was missing ..but I didn't get a call back. . I left a voicemail and I'm just leaving it alone for now I'm going to try to buy another battery I guess today and that's that. Just found it out as all oh yeah there was another minor thing when I got my car back my miles per gallon was like he was at 32 cuz I done a bunch of highway driving from Michigan or when I got my car back it was at like 10 and that can only happen is if the car is driven or on for extremely long time idling and I was missing it okay amount of gas but nothing crazy I was just curious if my car was having to be run for an extra long period of time to fix the strut or whatever but again I never got a call back so I was more concerned about the key fobs than the miles per gallon thing just trying to be detailed as possible okay bye
7/14/2024
Howard K. VERIFIED CUSTOMER
Already done.
7/14/2024
Lauren J. VERIFIED CUSTOMER
I arrived at my scheduled appointment at 1:34 and was not helped until almost 1:45pm. I had also decided a text message saying that my car was ready for pickup and when I went up to the service desk, the cashier told me in fact my car wasn’t ready and that the tech hadn’t yet brought my keys up to the desk and talked to her about my vehicle. My concern or a new process should be brought around that the text should be sent out when my vehicle is truly ready for pickup and the cashier has my keys and any pertinent info about my appointment. The tech also didn’t talk to me about any findings during my oil change and tire rotation.
7/14/2024
Melakamu B. VERIFIED CUSTOMER
Every thing is good
7/14/2024
Bryan B. VERIFIED CUSTOMER
The Service Manager Lance. Was great. When I brought my truck in the service guy came out and never introduced himself to me as it was the first time there and didn’t know how the process worked. Also when I went to pick up my truck I did as Craig if he could run it through the wash for me and got told everybody was busy and he didn’t have anybody available. I definitely will be back but will not have him as my service consultant.
7/14/2024
John S. VERIFIED CUSTOMER
The price was a little high for LOF, but your a dealer so that's normal. Your team did the work it reasonable amount of time and exterior wash is appreciated. Overall the whole process was fine.
7/13/2024
Kelley S. VERIFIED CUSTOMER
Good service and pleasant customer care.
7/13/2024
Scott H. VERIFIED CUSTOMER
Quick easy service visit. Busy department. Hard to get appt on short notice