You never ordered my part for my 4Runner and schedule to have it installed and had me bring in my vehicle and removed the old part and never had a new part put on and didn't bothered to put the old part back on. This happen the first time I had the parts replaced a year and half ago. Once again you took my vehicle and had it for a whole day and didn't do any work to it. Now I have no part on my car and have to schedule a appointment again and have no choice but to pay for a part to replace the one you removed. I would appreciate a phone call to discuss this matter. My number is ****-****-xxxx, Toni Hollingsworth.
7/13/2024
Lorrayne H. VERIFIED CUSTOMER
Looking forward to it!
7/13/2024
Bruce D. VERIFIED CUSTOMER
very professional excellent communication and respectful human interaction
7/13/2024
Chris M. VERIFIED CUSTOMER
Great job team!
7/13/2024
Lori A. VERIFIED CUSTOMER
Hannah was great!
7/12/2024
Anouphab T. VERIFIED CUSTOMER
Today I found oil leak on my floor garage
it was from rear differential pinion seal
replaced. I have never seen this before can I bring
my car back to service right away.Thanks
7/12/2024
Chehrzad S. VERIFIED CUSTOMER
Timely work
7/12/2024
Gary A. VERIFIED CUSTOMER
Yes I have been very happy with my relationship with Carlson Toyota! My lease will be up in November and I’m hoping for a Highlander Hybrid!
Opening for a good deal!
7/12/2024
Kelsey K. VERIFIED CUSTOMER
Great work, great communication! I was fully satisfied.
7/12/2024
Fredric H. VERIFIED CUSTOMER
He was helpful and had a good attitude, which is important when dealing with customers
7/12/2024
Feng V. VERIFIED CUSTOMER
Be more upfront with cost. I was estimated for $70, but turned out to be $90. That's almost 30% more than what I was expecting to pay.
7/12/2024
Jimmy C. VERIFIED CUSTOMER
A great team of sales people. We were treated well and with so much courtesy. We were completely pleased with the service that all offered, thank you!
7/11/2024
Cori S. VERIFIED CUSTOMER
Always great service at Carlsons, I live close to maplewood Toyota but I drive to Carlsons because you are so friendly, fast and reliable :)
7/11/2024
Jeffrey S. VERIFIED CUSTOMER
Didn’t reset the maintenance warning light. Didn’t fill tires with air to balance them. On express lube side.
7/11/2024
Arthur K. VERIFIED CUSTOMER
Made appointment over the phone a week prior to showing up for bumper recall. The first person that talked to me in check in, said I didn't have an appointment. He said he'd talk with a more senior service person to see if it was possible to still do the recall...and then proceeds to check 3 more people in without getting a senior service advisor. Thankfully, a more seasoned advisor saw me, and I tod him my issue. I don't remember this guy's name, but he immediately said he'd take care of me and he'd have out in a couple of hours. Now that is great customer service. Someone needs to do a follow up on the guy setting up appointments by phone. During that call, there was a lot of background noise. The person sounded like he was working from, asi heard what seemed like a dog, kids, and tv. I will continue servicing my Highlander at Carlson Toyota, as this was only the first time I've ever had an issue.
7/11/2024
Thuy D. VERIFIED CUSTOMER
I had my appointment on Saturday 7/6/ at 9:30am . My car got moved in the bay at 11am and got out around 11:15am . What kind of oil change take only 15 minutes. And guess what? My car got overfilled 1 quart of oils! You guys should check your quality of your service. I had been a long time customer but now definitely I will not come back again!
7/11/2024
Julie E. VERIFIED CUSTOMER
There was no one to greet me when I came in. I went into the main service check-in area and there was only one person there on the phone so I had to wait about 10 minutes for another person to come in and take me across the hall to the oil change area to check in, and then I was just left there. I never received any notification about what they were doing or how long it would take when they were finished. A girl came out and gave me the bill but didn’t know what they had done. Just read off the bill that it was a 10 point inspection or something no oil change no tire rotation no information about anything that needed to be done. My vehicle is 20 months old and has 10,000 miles on it so I don’t know what the inspection did for me or what work might need to be done. All I know is there was a message in my dashboard that said maintenance required contact dealership. Also the low tire pressure light was on when I arrived. Nobody mentioned what was wrong with that if there was an issue with the tire because the light is always on, but nobody asked me about why the light was on or how long it had been on, etc.
7/11/2024
John B. VERIFIED CUSTOMER
After I left, I had to return TWICE to get the service message about needing an oil change (that I had just received) turned off.
7/10/2024
Darlene D. VERIFIED CUSTOMER
Great job! Very courteous helpful professional service. Thank you!