Dear Carlson Toyota,
I am writing to express my disappointment with the service I received during my recent visit to your dealership.
Unfortunately, I was informed that there was no one available to program my key. When scheduling the service, I was led to believe that the programming of the second key would be included. However, this did not happen, and I was left without a fully functional set of keys for my vehicle.
While the overall service I received was satisfactory, the failure to program the second key as promised is a significant inconvenience for me. As a loyal customer, I expected a higher level of service and attention to detail.
I would appreciate the opportunity to have the second key programmed at no additional cost to me. This would help to rectify the situation and restore my confidence in Carlson Toyota's commitment to customer satisfaction.
Thank you for your attention to this matter. I look forward to hearing from you and finding a resolution that meets my expectations.
7/19/2024
Eric A. VERIFIED CUSTOMER
Really appreciate Jeremy and the Service Team at Carlson Toyota. Thank you!
7/19/2024
Ann N. VERIFIED CUSTOMER
Staff was friendly and and service was efficient
7/19/2024
Shirley S. VERIFIED CUSTOMER
Hannah was excellent at walking me through the process & making my experience a pleasant one.
Thanks, Hannah!
7/19/2024
Jeff R. VERIFIED CUSTOMER
Super fast service!
7/19/2024
Sileshi T. VERIFIED CUSTOMER
I did show up at 12:10 for 12:15 appointment but didn’t get any one to talk to me from service department until 12:40.
7/18/2024
Jan K. VERIFIED CUSTOMER
Great job
7/18/2024
Judith M. VERIFIED CUSTOMER
Oil change work was fine. However I would have liked more information regarding an oil leak they found. Rather than just telling me to schedule a $170 appointment for an answer. Joel M
7/18/2024
Michael B. VERIFIED CUSTOMER
Fantastic service.
7/18/2024
David E. VERIFIED CUSTOMER
Thank you
7/18/2024
Jennifer R. VERIFIED CUSTOMER
The Service Advisor was so rude to me when I wanted an explanation of why the services provided were so much more expensive than I had been told when scheduling the appointment. He was rude when I first went over to talk with him. I understand we needed some additional work than when scheduling but the math still didn’t add up and I could not get a straight answer as to why. Just that I agreed to the estimate. It was clear I was a bother to him while he was doing his job. This is the second bad experience dealing with Carlson Toyota service and we will no longer be bringing our vehicle to this dealer for service. While this is the closest to where we live, I will not settle for bad customer service. I was willing to give a second chance after the first bad experience but happening again the next time we brought it here is unacceptable.
7/18/2024
Cindy T. VERIFIED CUSTOMER
I hadn't been to the dealership in a long time. I love the improvements to the service dept. I like the video from the tech showing all the parts of your car & what is needed to be done.
You have won me back for all my repair & maintenance.
7/18/2024
Jon B. VERIFIED CUSTOMER
Needs better gas mileage
7/18/2024
William A. VERIFIED CUSTOMER
Vary good
7/18/2024
Heidi M. VERIFIED CUSTOMER
So glad they were able to determine my car was drivable fri, and had an appt mon to fix it, and got it done. I greatly appreciate the efforts of everyone!
7/18/2024
David M. VERIFIED CUSTOMER
Your bar is raised high, what you do reflects accordingly. Our family knows the job is done right and that brings peace of mind. Keep up the great work and we'll be back. David
7/17/2024
Linda P. VERIFIED CUSTOMER
Done in timely manner. Very polite
7/17/2024
Bruce T. VERIFIED CUSTOMER
Great service!
7/17/2024
Anouphab T. VERIFIED CUSTOMER
Now it’s good no more oil dripping but
I don’t know next couple days I’ll let you know
If nothing happens.Thanks.
7/17/2024
Delories M. VERIFIED CUSTOMER
You still have my name spelled wrong.
Delores is my name not Delories