Carlson Toyota Auto Repair Service

Asking to fix an ordinary radio for 14k which is twice more expensive than the value of the car. Scam

All good except the conflicting/weird text messages/ updates. They were confusing and I never spoke to a person. Service good

I very happy for you guys done good job for my car

Thank you for handling the work on our 4Runner.

Good communication!

I purchased my 2023 Camry at Walser Toyota. I didn’t feel like driving to Bloomington on a Friday. When I checked in, I mentioned to the guy that I would like my tires rotated. I told him that the tires were not rotated at my last service. He made note of what I told him. When I made my service appointment at Carlson, I also put a comment in about a noise in my dashboard when I ran the fan on high with A/C and heat. I have 17,000 miles on my Camry. About 10 minutes later, two of the staff came to the waiting area. One was the guy that checked my car in and another guy. The guy that didn’t check me in said, “Since you missed the service on your car for 15,000 miles, it puts you in between two services. We checked and they were not rotated at your last service appointment. We won’t be rotating the tires today. You can have them rotated at the last service on your contract at 25,000 miles.” So my car that has a contract with Toyota, won’t have the tires rotated until 25,000 miles? This is not ok. The noise in my dashboard was not addressed. Frankly, I forgot to bring it up after I was informed my tires were not going to be rotated. I work serving people too. I take care of people’s health. I will not be bringing my car back to Carlson Toyota. I purchased my car from Walser for a reason. I was given the name Scott, the Service manager’s name from my husband. He had engine issues after having his Tacoma serviced at Carlson Toyota. Lori O

No comment

Everything went well. I wish you guys did glass, I would rather have all the work done at the dealership. My experience was good. Your service people are excellent.

Will did a great job! However, I was disappointed at how long it took. I was there almost two hours for a 5000 mile maintenance appointment. I was also disappointed that my dashboard display was changed.

Advisor Brianna and Hannah work well together. Brianna was informed of my needs for vehicle and explained the explanation of service that would be completed and let me know of any findings. Hannah thoroughly explained service completed. I was disappointed that I was not able to pull up the SmartPath process on my iphone15 at the Dealership but could when I got away from the dealership. Not sure what happened. Maybe a test should be done at time of checking in. But I was completely satisfied with the whole process.

Did not remove need service message and not sure if that resets next time it needs service. If there is a way I can do it let me know, thx Otherwise all was good

Excellent-very. Nice experience!

When I brought in my highlander, my actual mileage was 140,109. When I got my paperwork and vehicle back the paperwork indicated mileage- in as 121,118 and mileage-out 121,118. I hope that the actual job was performed correctly on my vehicle.

Service was great! & wasn’t a long wait!

Will was very helpful and let me know what was happening with my vehicle. He had is talk with the technician working on our vehicle to explain some work that needed to be done. We appreciated his help ! Thank you Will.

Appreciated the speedy service.

Hannah listened, was courteous and pleasant to work with. Service techs did what was requested.

Job well done

They left my dipstick out and the windshield washer fluid cap off. Scary irresponsible behavior on a $40,000 vehicle.

Always leave Carlson’s happy.