One of the cashiers forgot my third page otherwise everything was wonderful
8/1/2024
Mary A. VERIFIED CUSTOMER
Scott was wonderful. He kept us notified and informed! Very pleasant.
8/1/2024
Mohammed S. VERIFIED CUSTOMER
Service was good and done in scheduled time.
8/1/2024
Darrell M. VERIFIED CUSTOMER
Job well done very satisfied
8/1/2024
Matthew C. VERIFIED CUSTOMER
The inspection sheet indicated that the cabin air filter was in the yellow when I changed the filter the morning of the service. I also changed the engine air filter the day before the service. That was checked in the green. When I spoke with Jeremy about this he said they never put those two items in the green. When I informed him the engine filter was in the green, he said that was a mistake. His explanation doesn’t make sense. I think they never checked the filters which makes me suspect of the whole inspection.
8/1/2024
Steven L. VERIFIED CUSTOMER
It was great!
8/1/2024
Carol G. VERIFIED CUSTOMER
Very friendly staff! Loved the candy at check-out!
8/1/2024
Michael J. VERIFIED CUSTOMER
The person who checked my wife in called her a “fat ****.” Unbelievable. I can’t imagine a business tolerating such behavior. We bought 3 vehicles from you and have had all their service completed with you. We won’t be coming back.
8/1/2024
Paul P. VERIFIED CUSTOMER
Finished the job early which helped me a lot. Very satisfied with service.
7/31/2024
Brett S. VERIFIED CUSTOMER
The service center was over booked and very behind schedule. The employees allowed their frustrations to come through in the way they communicated with each other and the customers. Two men, not in uniforms but in street clothes-shorts and tshirts, were performing service to vehicles. One employee, Hannah, managed to remain calm and kept a positive attitude even when, in front of customers, her coworkers were rude & condescending to her. The attitudes and lack of customer care I witnessed are not what I have come to expect from Toyota.
7/31/2024
John S. VERIFIED CUSTOMER
On line scheduling tool only has options for routine service which caused some confusion and I had to call Service Manager to get scheduled
7/31/2024
Mark M. VERIFIED CUSTOMER
I appreciated getting an appointment quickly to get a tire issued addressed.
7/31/2024
Denise S. VERIFIED CUSTOMER
Hannah was so nice, friendly and helpful. Great service ????
7/31/2024
Danna F. VERIFIED CUSTOMER
Carlson Toyota is the best!!!!
7/31/2024
Douglas H. VERIFIED CUSTOMER
Very good service.
7/31/2024
Leola B. VERIFIED CUSTOMER
She took good care of me.
7/31/2024
Mark N. VERIFIED CUSTOMER
You forgot to change my oil and check for metal shavings in the old oil when it was in there like I asked you guys to do!