Came for an oil change and was told that my water pump was leaking. I was told that I’m getting charge over thousands of dollar repairing my water pump. But my vehicle is still under warranty. Got it figure out, a day later, pick up my vehicle and was told I have to pay for parts and coolant and labor for $400. Talk to sales advisor Jeremy and got it figured out. It’s been a stressful experience with you guys.
8/29/2024
Steve P. VERIFIED CUSTOMER
Annika was absolutely amazing and helpful with my vehicle!!
8/29/2024
Jean S. VERIFIED CUSTOMER
Something wasn't put back after oil change. Car stopped working shortly after. I was towed back and they fixed my car.
8/28/2024
Tony K. VERIFIED CUSTOMER
Appointment was at 1:30, wasn't finished til almost 4 PM. This was for a simple oil change and tire rotation. I understand things get busy but if I needed to come in later certainly could have done that.
8/28/2024
Janet B. VERIFIED CUSTOMER
An hour appointment took 2 hours. I had to ask after 1 1/2 hours what was the delay
Was rold there was only 2 tech's working
My problem? Was told they appreciated my patience. With this I had to reschedule an appointment that I had made because of this service delay. After leaving I had to return because the Maintenance required see your dealer message had not been deleted A long frustrating morning for a simple oil change
8/28/2024
Mary L. VERIFIED CUSTOMER
Nick was the best. No pressure gave me time to read all of the paperwork in order to make a wise choice that fits me. Best service I have ever received from any dealership. He explained very clearly all the options I had to choose from. Seemed like he honestly cared that I was satisfied 100%!!!!
8/28/2024
Patricia W. VERIFIED CUSTOMER
I came in for a tire rotation and when I got home my hood of my car wasn’t shut
8/28/2024
Susan W. VERIFIED CUSTOMER
First time servicing my Venza-team is professional, great communication via text while I waited and only 30 min to do the service. I appreciate my scheduled time was honored and vehicle was taken in immediately. Super efficient service! Great waiting space with coffee and snacks, seating options. Was very quick and enjoyable!
8/28/2024
Corliss M. VERIFIED CUSTOMER
My car is still making a loud whistle noise. Thought it was my brakes. They checked out fine. However I'm glad they found the leak in my tire and patched it.
8/28/2024
Charles E. VERIFIED CUSTOMER
Pleased with the actual service, but don't like the hard water spots on my fresh new car paint. Carwash needs to use SOFT WATER to avoid this.
8/28/2024
Jeffrey C. VERIFIED CUSTOMER
Took awhile to get my oil changed, dealership was upfront about how long it would take so not a problem
8/28/2024
Timothy S. VERIFIED CUSTOMER
Great service department. Nick kept us informed the whole time.
8/28/2024
Daniel L. VERIFIED CUSTOMER
I am frustrated to have to pay $200 for a diagnosis check since a warning light was on and I told the attendant what the problem was. Further more I am finding out the part maybe under warranty. I could have used a friends code reader again to tell me the issue. Not happy. Not going back to your dealer for service again.
8/28/2024
Jeff I. VERIFIED CUSTOMER
I appreciate your dealership squeezing me in since I was from out of town. Aaron was a very good communicator and was honest.
Thanks again for treating someone who did not buy a car there, but treated me like I did. I live in Colorado.
Keep doing unto others as you would to yourself.
Thank you
Jef
8/27/2024
Joyce K. VERIFIED CUSTOMER
When I made my appointment I had to call back for a later in the day appointment as I realized I would not be able to get there at 2:00 pm. It was changed to 3:45 pm when I arrived the person checking people in said your appointment was for 2:00 pm. Vi said no I changed it to 3:45 and that I had received reminders on my phone for the 3:45 appointment. She looked thru her appointmen on her hand held device and couldn’t find it but said it didn’t matter they would get me in. I had to show her my appointment reminder on my phone . It might not mattered to her but it mattered to me that I was in time, a few minutes early in fact.
8/27/2024
Jason H. VERIFIED CUSTOMER
Thank you!
8/27/2024
Nuri H. VERIFIED CUSTOMER
Thanks.
8/27/2024
Susan B. VERIFIED CUSTOMER
Great team work today from service team, to receptionist introducing me to car sales person after I found out mine wasn’t there. Wonderful group…..and I even made a downpayment on a new Sienna!
Susan B
8/27/2024
Michael T. VERIFIED CUSTOMER
Service tech was sitting on computer when I pulled in. I was the only customer waiting and waited over 5 minutes. Seems the computer work could have waited until I was checked in. Customer Service has always been priority 1 at carlson. This was a lesser customer service experience