Terrible customer service. They just want your money. They are on their own time. No friendly hellos or goodbyes. It’s get in and get the **** out.
9/5/2024
Stephen S. VERIFIED CUSTOMER
Aaron was very helpful!
9/5/2024
Peggy A. VERIFIED CUSTOMER
I think Aaron was very knowledgeable, helpful and explained everything that I needed to know about the issues with my RAV4. Thank you!
9/5/2024
Mark L. VERIFIED CUSTOMER
The appointment went faster than expectations.
9/5/2024
Gayle R. VERIFIED CUSTOMER
Amazing communication and very wonderful to work with.
9/5/2024
Bradley H. VERIFIED CUSTOMER
Great service
9/4/2024
Ethan A. VERIFIED CUSTOMER
She's the bee's knees!
9/4/2024
Deana S. VERIFIED CUSTOMER
He was thorough and answered my questions.
9/4/2024
Megumi A. VERIFIED CUSTOMER
Excellent !!
9/4/2024
Jason A. VERIFIED CUSTOMER
Your new(to me) video estimate/quote is incredible! I
9/4/2024
Tiffany M. VERIFIED CUSTOMER
Great quick service!
9/4/2024
Mona K. VERIFIED CUSTOMER
Excellent service, very pleased!!
9/4/2024
Katherine K. VERIFIED CUSTOMER
Sales person at Toyota: "what brings you in today"
Me: An oil leak that was found during an oil change. Warranty work.
Sales person at Toyota: "oh, your one of those"
Then has an attitude the whole time she is explaining the $180 diagnostic fee even eye rolls.
When someone has an attitude your going to rub that energy off on me.please don't.
Also future reference, don't call people, "one of those" that immediately made me feel like she was talking down on me. As a customer I don't appreciate being talked down on. Also there should be a rough guesstimate of how long an apt. Is going to take so your not sitting and waiting wondering... continue communication throughout the process
9/3/2024
Brianna D. VERIFIED CUSTOMER
Nick and Joe went out of their way to try to fix the rattle in my car door and as of now it has not come back in the passenger side. Joe went above and beyond by going for a drive with me to make sure the rattle was not there and that shows how much he cares.
9/2/2024
Bobby Jo. VERIFIED CUSTOMER
When I checked in I asked the gentleman there if they could take care of the plastic around the drivers side tire as it had come loose. I have it duct taped together. It never got taken care of nor mentioned.
9/2/2024
Brenda R. VERIFIED CUSTOMER
Lance was fantastic with taking care of me last minute.