Aaron looked for a old report for a vehicle we had in 4 years ago with work that was recommended/needed. Thanks Aaron
9/15/2024
Kimberly T. VERIFIED CUSTOMER
Even though it was a busy day at Carlson I was well taken care of and everyone was very accommodating and very friendly.
9/15/2024
Ryan J. VERIFIED CUSTOMER
When my car was done and I got into my car, there was the plastic seat cover and floor cover still in there with oil on them. I took them out to throw them away. I got all over my hands had to go in and clean off. I noticed it was smeared on the door as well. I also noticed that they did not reset my service on my dash and it’s still showing that I’m overdue for an oil change. Service tech was nice, but the job seemed really sloppy.
9/15/2024
Lisa K. VERIFIED CUSTOMER
Everyone was awesome and so I was the service.
9/15/2024
Christopher M. VERIFIED CUSTOMER
Thanks!
9/15/2024
Jim C. VERIFIED CUSTOMER
Thorough. No time wasted.
9/15/2024
Jake R. VERIFIED CUSTOMER
Jeremy was fast on communicating with me the issues found and was very responsive on my questions. Very satisfied with working with him!
9/14/2024
Robert L. VERIFIED CUSTOMER
I thought 1 1/2 hours for a tire rotation was way over what I thought it would be. I also thought my truck would go through the car wash. I’m a little disappointed.
9/14/2024
Leah M. VERIFIED CUSTOMER
My vehicle was dropped off for 5 days to complete 4 items, one being an oil change. After returning I was told 3 of the following issues were resolved. After I paid in full, I drove away and got on the freeway, it was clear 2 of the issues were still not resolved. I had already paid and driven away. My only option was to drive back to the dealership after spending an hour in traffic, then I had to leave the vehicle for the weekend as the issues weren’t resolved. Highly frustrated by the poor customer service.
9/14/2024
Molly J. VERIFIED CUSTOMER
Thanks for taking care of that!!
9/14/2024
Zoya B. VERIFIED CUSTOMER
Normally I am happy with the service but this time I came back to the cover for the cabin filter not put back nor was the cover on the battery in the trunk put back over the battery, it was just tossed into the trunk.
9/14/2024
Linda C. VERIFIED CUSTOMER
Scott did a great job walking us through car malfunction
9/13/2024
Corey G. VERIFIED CUSTOMER
I trust my car needs with Carlson.
9/13/2024
James C. VERIFIED CUSTOMER
Nick is a fine man.
9/13/2024
Christopher S. VERIFIED CUSTOMER
The oil change and tire rotate services were great. I would have expected the car to be run thru the car wash before being returned to me (other dealerships do that as a courtesy).
9/13/2024
Douglas K. VERIFIED CUSTOMER
The visit took way too much time. The communication was poor. I was quoted items that should not have paid for or would not fix the problem. Why does the service advisor sit 40’ away from me and text me instead of coming to talk with me first?
9/13/2024
Gary R. VERIFIED CUSTOMER
WELL DONE!
9/13/2024
Jason P. VERIFIED CUSTOMER
Appreciate how he patiently explained issues with car and unexpected costs.
However, car was not washed when I went to the car.
Also , more importantly the form (invoice)had the incorrect mileage when i checked out and paid. Sticker on my windshield also had wrong mileage and wrong mileage to return for next service.
9/13/2024
Acheaf E. VERIFIED CUSTOMER
Completely satisfied.High level and high quality work. You're make me smile. Good job.