What was a near disaster w the oil pan drain plug not correctly installed by a Toyota mechanic caused a massive leak in my garage(pics available) I spoke to service manager Lance and we discussed how to get my truck into Carlson Toyota safely….upon arrival I was assigned to Nick Skogman. We discussed the best way to rectify this headache….nick understood my concerns, got my truck in ASAP, had an oil change completed, and they had a mechanic check over all the gaskets, seals and O rings from an oil leak from may(timing gear cover). Nick had them clean the engine block, the frame, clean all the oil underneath engine….they ran my truck for 15-20min to insure there were no leaks…Nick did an OUTSTANDING job of servicing my trucks and correcting this Toyota miscue…D.Gillen
8/18/2024
Patricia O. VERIFIED CUSTOMER
Usually I get a complimentary car wash and didn't this time. Otherwise I was satisfied.
8/18/2024
Dane S. VERIFIED CUSTOMER
It was good. But take to long. If you have an appointment should not take 2 hours to wait to get the car back.
8/18/2024
Daniel S. VERIFIED CUSTOMER
Hannah was fantastic. Efficient check in and kept me informed.
8/18/2024
Anthony D. VERIFIED CUSTOMER
Jeremy was great
8/18/2024
Susan P. VERIFIED CUSTOMER
James was very personable and a great communicator.
8/18/2024
Lenore L. VERIFIED CUSTOMER
Terrible experience. I waited 2.5 hours for an oil change and tire rotation. Then the service team left my passenger side window open and the car was sopping wet on the inside. I insisted it get cleaned up. So I waited another 20 minutes. When I got the car back, it was clear all they did was do a quick wipe down, so the inside was still a mess. I am super unhappy.
8/17/2024
Emily V. VERIFIED CUSTOMER
Scott just did everything he said he would and he was very friendly
8/17/2024
Jacquelyn M. VERIFIED CUSTOMER
Overbooked, did not get inspectu6update, printer error. Appointment at 8:30 . Needed to get out by 9:30. Did not leave until 10.
8/17/2024
Jeremy B. VERIFIED CUSTOMER
Tires weren't rotated, Tires pressures were wrong on paper report I had one low tire and when I got the car back the tire was in the same place and the tire was still low. Yet the report showed they were rotated and all the pressures were normal
8/17/2024
Christopher P. VERIFIED CUSTOMER
Service department noted an oil leak, reached out and asked me if they should evaluate it… I said yes definitely look into it. In the end they completely ignored the leak and sent the vehicle home with me. Turns out that now there is such a significant leak that it’s worse than ever. A huge puddle in my driveway less than 12 hrs of having it home. Wow this is not a place to take your vehicle if you care anything about it… obviously Carlson Toyota does Not Care about your vehicle.
8/17/2024
Phillip V. VERIFIED CUSTOMER
I showed up for an oil change and it took 3 hours. Probably won’t return.
8/17/2024
Matthew N. VERIFIED CUSTOMER
Scott is the best Service Advisor you guys have, hands down. I love working with him.
8/17/2024
Ryan L. VERIFIED CUSTOMER
Great job!
8/17/2024
Rebecca U. VERIFIED CUSTOMER
Excellent service and great customer service!
8/17/2024
Roy A. VERIFIED CUSTOMER
An oil change and tire rotation thatshould have taken 1 and half hours took 2 and a half. Confusing tire report that was misleading.
8/17/2024
Krista B. VERIFIED CUSTOMER
Great job!
8/17/2024
Linda S. VERIFIED CUSTOMER
Nick was the nicest guy, so helpful I would recommend your company to anyone