I was sent a report of issues with my RAV4 (oil leaking, tires, ball joints, differential fluid) and then when we spoke on the phone, he was like “nah everything is good, mainly just the tires and for sure a new battery”. It was very confusing and I would have like more transparency in the future.
8/24/2024
Donna M. VERIFIED CUSTOMER
I was amazed how my job was completed so well.
8/24/2024
Dale P. VERIFIED CUSTOMER
Two hours and 15 min for an oil change and tire rotation! Luther Brookdale serviced my car for years and if in for routinr service they would apologize if it took more than an hour and it took as long as a couple hours they gave me a card for free service the next time.
8/24/2024
Robert P. VERIFIED CUSTOMER
I was very pleased with the service I received at Carlson Toyota. Scott is a super guy. I’ve known him for quite a few years now and I’ll be back. Thank you to Scott and the team for doing a super job!
8/24/2024
Hailey C. VERIFIED CUSTOMER
Friendly, helpful and efficient
8/23/2024
Christopher L. VERIFIED CUSTOMER
Very good experience all around! Thank you!
8/23/2024
Anne R. VERIFIED CUSTOMER
The check out process was confusing. I received a text saying my car service was complete. I was given a link to pay online & "bypass the counter." I clicked the link, paid online & walked out of the waiting room looking for my car. No one from the service department never approached me to say my car was complete. I saw no one at the desk in the service department. I located my car in the parking lot Unlocked, but no key. I searched for several minutes to find someone to tell me where to pick up my key. I was sent back in to the cashier (after being told I could "bypass the counter" to be told I owed $30.42 for my tire rotation. EGAD!! Does the right hand know what the left hand is doing? Needless to say I told the clerk I paid online. Finally, I was given my receipt & my key. No one ever came & talked to me or sent me a text to tell me anything about my service appointment. POOR customer service. I do not normally go to Carlson Toyota for service. I will likely not return nor will I recommend your business for service to friends or family. Please try to do better.
8/23/2024
Ashley A. VERIFIED CUSTOMER
He was cool.. thanks
8/23/2024
Paul S. VERIFIED CUSTOMER
Great job!
8/23/2024
Joan W. VERIFIED CUSTOMER
The time I spent waiting they serviced my truck as I would’ve expected and I didn’t have to wait too long.
8/23/2024
Blaine N. VERIFIED CUSTOMER
Totally satisfied with my service at Toyota. The only thing is my name is Barb not Blaine..
8/23/2024
Katherine E. VERIFIED CUSTOMER
Always great service at Carlson Toyota.
8/23/2024
Candy D. VERIFIED CUSTOMER
Other dealerships seem more streamlined & less confusing.
8/23/2024
The William. VERIFIED CUSTOMER
Lift the Matt and plastic seat cover in place.that should have been removed.
8/23/2024
Larry D. VERIFIED CUSTOMER
Highly pleased with nick and the service that was done. 5 star rating.
8/23/2024
Robert L. VERIFIED CUSTOMER
The service was satisfactory
8/22/2024
Allan S. VERIFIED CUSTOMER
Friendly introduction and fast service
8/22/2024
Patricia A. VERIFIED CUSTOMER
You should ask your customers if they are using a coupon when they come in. You know that the coupons were sent out and that they expire at the end of the month, so why not ask your customers when they arrive? It would have made a big difference in my experience. Otherwise I was very happy with the service.
8/22/2024
Carol K. VERIFIED CUSTOMER
Thank you for kind efficient staff and always good service!
8/22/2024
Paul F. VERIFIED CUSTOMER
The service technician seemed rather inexperienced and there seemed to be a lack of attention to detail, on top of several suggested repairs which did not all appear to be immediately necessary, giving the feeling of trying to inflate the final tally, although I don’t really believe that was the intent.