First time servicing my Venza-team is professional, great communication via text while I waited and only 30 min to do the service. I appreciate my scheduled time was honored and vehicle was taken in immediately. Super efficient service! Great waiting space with coffee and snacks, seating options. Was very quick and enjoyable!
8/28/2024
Corliss M. VERIFIED CUSTOMER
My car is still making a loud whistle noise. Thought it was my brakes. They checked out fine. However I'm glad they found the leak in my tire and patched it.
8/28/2024
Charles E. VERIFIED CUSTOMER
Pleased with the actual service, but don't like the hard water spots on my fresh new car paint. Carwash needs to use SOFT WATER to avoid this.
8/28/2024
Jeffrey C. VERIFIED CUSTOMER
Took awhile to get my oil changed, dealership was upfront about how long it would take so not a problem
8/28/2024
Timothy S. VERIFIED CUSTOMER
Great service department. Nick kept us informed the whole time.
8/28/2024
Daniel L. VERIFIED CUSTOMER
I am frustrated to have to pay $200 for a diagnosis check since a warning light was on and I told the attendant what the problem was. Further more I am finding out the part maybe under warranty. I could have used a friends code reader again to tell me the issue. Not happy. Not going back to your dealer for service again.
8/28/2024
Jeff I. VERIFIED CUSTOMER
I appreciate your dealership squeezing me in since I was from out of town. Aaron was a very good communicator and was honest.
Thanks again for treating someone who did not buy a car there, but treated me like I did. I live in Colorado.
Keep doing unto others as you would to yourself.
Thank you
Jef
8/27/2024
Joyce K. VERIFIED CUSTOMER
When I made my appointment I had to call back for a later in the day appointment as I realized I would not be able to get there at 2:00 pm. It was changed to 3:45 pm when I arrived the person checking people in said your appointment was for 2:00 pm. Vi said no I changed it to 3:45 and that I had received reminders on my phone for the 3:45 appointment. She looked thru her appointmen on her hand held device and couldn’t find it but said it didn’t matter they would get me in. I had to show her my appointment reminder on my phone . It might not mattered to her but it mattered to me that I was in time, a few minutes early in fact.
8/27/2024
Jason H. VERIFIED CUSTOMER
Thank you!
8/27/2024
Nuri H. VERIFIED CUSTOMER
Thanks.
8/27/2024
Susan B. VERIFIED CUSTOMER
Great team work today from service team, to receptionist introducing me to car sales person after I found out mine wasn’t there. Wonderful group…..and I even made a downpayment on a new Sienna!
Susan B
8/27/2024
Michael T. VERIFIED CUSTOMER
Service tech was sitting on computer when I pulled in. I was the only customer waiting and waited over 5 minutes. Seems the computer work could have waited until I was checked in. Customer Service has always been priority 1 at carlson. This was a lesser customer service experience
8/27/2024
Kathleen T. VERIFIED CUSTOMER
Annika was professional & thorough
8/25/2024
Ray W. VERIFIED CUSTOMER
Well done
8/25/2024
Brenda K. VERIFIED CUSTOMER
The cover for the cabin air filter was on the floor inside the vehicle. I figured out how to put it back in.
8/25/2024
Robert A. VERIFIED CUSTOMER
It was served right away
8/25/2024
Jim P. VERIFIED CUSTOMER
Scott did a great job, very engaged, well done!
8/25/2024
Win R. VERIFIED CUSTOMER
My 2016 Camry was due for a 70,000 oil change and inspection. Everything was done in a hour. All my questions were answered by Hannah and others in the service department. I got updated information concerning the brakes condition and what to expect for future replacement when needed. Thank you ???? service dept
8/25/2024
Bradley R. VERIFIED CUSTOMER
Great job like always, keep up the good work!
8/24/2024
Charlene M. VERIFIED CUSTOMER
The folks that take care of my car are always kind and meet me with a smile. The service is done quickly and they are ready to answer all my questions.