The service was great and what I expected. What I am disappointed with is that the online quote is for around $74 and the final price for my oil change was $98. So I was a little surprised in the difference of what is shown on the website versus what I actually paid for the oil change.
9/18/2024
Bart M. VERIFIED CUSTOMER
Scott did great. Service took much longer than I was intially told. Also surprise, one of the services has to be done at a later time. It's just a time estimate and service info. Overall Scott did good handling the issue.
9/18/2024
Jill T. VERIFIED CUSTOMER
Scott was excellent kept me informed have always bought my Toyota for service to Carlson .
9/18/2024
Michael L. VERIFIED CUSTOMER
It took two hours to change my oil and rotate my tires got in at 9 AM right on time. Got out about 11 AM.
9/18/2024
Kris K. VERIFIED CUSTOMER
Thank you Scott! Went above and beyond to get my car repairs completed. It is much appreciated!
9/18/2024
Frank K. VERIFIED CUSTOMER
Pricing was inaccurate even after showing before the service. Waited for that to be adjusted longer than it should have taken, I asked that the maintenance lights be reset, they were not. I checked oil level when arrived home, 3/4 quart low to be full which I added.
9/18/2024
Joseph P. VERIFIED CUSTOMER
Very nice service. What I would expect from Toyota.
Scott was awesome.
9/18/2024
Wilfred N. VERIFIED CUSTOMER
Needed further from technician about diagnostic of the rear sunroof. I understand needed 7 hours to uncover underlying issue why motor and gear don't work well. I believe it was a rip off to take 180 for diagnostic to tell me that the gears were grinding yet that was visible without even opening the roof. Total rip off. Asked for technician waited over 15 minutes to see service advisor with no avail. I left dejected and ripped off. Wish I never dropped car for unrealistic diagnostic.
9/18/2024
Joseph F. VERIFIED CUSTOMER
I would like the General Manager to call me.
9/18/2024
Christopherbree G. VERIFIED CUSTOMER
Did not help me to know what to do. Lied about my tire quality said they needed to be replaced soon even though they were replaced this year. I went home and measured them myself they are perfect.
9/18/2024
Linda G. VERIFIED CUSTOMER
Annika was very professional, she kept me informed regularly. My issue is that the brake service provided took 4 hours... Seems to me that is excessive.
9/17/2024
Thomas A. VERIFIED CUSTOMER
The charge was higher than it should be.
9/17/2024
Michael J. VERIFIED CUSTOMER
Seats were left way out adjustment after your service.
9/17/2024
Bill H. VERIFIED CUSTOMER
Treated well, fast service.
Employees were friendly.
9/16/2024
Brittany B. VERIFIED CUSTOMER
Was kind. Thank you.
9/16/2024
Jennifer P. VERIFIED CUSTOMER
It still speaks when turn on and put it in gear. Just had a major repair and it squeaks. Brought it in s they csn cold start it and was not able to find anything wrong. Started it today and squeaks and I took video so maybe that can help what is going on. Is there someone I can email it to?
9/16/2024
David B. VERIFIED CUSTOMER
Service Tech was great. When I called I requested 5 recommended fluid changes. When I arrived they had me scheduled for 1. They told me they could complete all 5 so I stayed. Out of the 5 They only completed 4 because the mechanic didn’t have the correct tool needed to complete the 5th fluid change. I was told he normally uses someone else’s but they were gone. I bought the vehicle at Carlson and all service has been done at Carlson. This is not the first time something like this has happened.