The cover for the cabin air filter was on the floor inside the vehicle. I figured out how to put it back in.
8/25/2024
Robert A. VERIFIED CUSTOMER
It was served right away
8/25/2024
Jim P. VERIFIED CUSTOMER
Scott did a great job, very engaged, well done!
8/25/2024
Win R. VERIFIED CUSTOMER
My 2016 Camry was due for a 70,000 oil change and inspection. Everything was done in a hour. All my questions were answered by Hannah and others in the service department. I got updated information concerning the brakes condition and what to expect for future replacement when needed. Thank you ???? service dept
8/25/2024
Bradley R. VERIFIED CUSTOMER
Great job like always, keep up the good work!
8/24/2024
Charlene M. VERIFIED CUSTOMER
The folks that take care of my car are always kind and meet me with a smile. The service is done quickly and they are ready to answer all my questions.
8/24/2024
Sean O. VERIFIED CUSTOMER
I was sent a report of issues with my RAV4 (oil leaking, tires, ball joints, differential fluid) and then when we spoke on the phone, he was like “nah everything is good, mainly just the tires and for sure a new battery”. It was very confusing and I would have like more transparency in the future.
8/24/2024
Donna M. VERIFIED CUSTOMER
I was amazed how my job was completed so well.
8/24/2024
Dale P. VERIFIED CUSTOMER
Two hours and 15 min for an oil change and tire rotation! Luther Brookdale serviced my car for years and if in for routinr service they would apologize if it took more than an hour and it took as long as a couple hours they gave me a card for free service the next time.
8/24/2024
Robert P. VERIFIED CUSTOMER
I was very pleased with the service I received at Carlson Toyota. Scott is a super guy. I’ve known him for quite a few years now and I’ll be back. Thank you to Scott and the team for doing a super job!
8/24/2024
Hailey C. VERIFIED CUSTOMER
Friendly, helpful and efficient
8/23/2024
Christopher L. VERIFIED CUSTOMER
Very good experience all around! Thank you!
8/23/2024
Anne R. VERIFIED CUSTOMER
The check out process was confusing. I received a text saying my car service was complete. I was given a link to pay online & "bypass the counter." I clicked the link, paid online & walked out of the waiting room looking for my car. No one from the service department never approached me to say my car was complete. I saw no one at the desk in the service department. I located my car in the parking lot Unlocked, but no key. I searched for several minutes to find someone to tell me where to pick up my key. I was sent back in to the cashier (after being told I could "bypass the counter" to be told I owed $30.42 for my tire rotation. EGAD!! Does the right hand know what the left hand is doing? Needless to say I told the clerk I paid online. Finally, I was given my receipt & my key. No one ever came & talked to me or sent me a text to tell me anything about my service appointment. POOR customer service. I do not normally go to Carlson Toyota for service. I will likely not return nor will I recommend your business for service to friends or family. Please try to do better.
8/23/2024
Ashley A. VERIFIED CUSTOMER
He was cool.. thanks
8/23/2024
Paul S. VERIFIED CUSTOMER
Great job!
8/23/2024
Joan W. VERIFIED CUSTOMER
The time I spent waiting they serviced my truck as I would’ve expected and I didn’t have to wait too long.
8/23/2024
Blaine N. VERIFIED CUSTOMER
Totally satisfied with my service at Toyota. The only thing is my name is Barb not Blaine..
8/23/2024
Katherine E. VERIFIED CUSTOMER
Always great service at Carlson Toyota.
8/23/2024
Candy D. VERIFIED CUSTOMER
Other dealerships seem more streamlined & less confusing.