I don’t feel like a valued customer. I called 3 times the day before the repair to see about a rental. I was supposed to get a call back but that never happened. The receptionist finally walked my request back to the concierge. I assumed I had a car reserved but found out on the day of the repair no rentals were available. The attitude everyone had at the dealership was off-putting; I didn’t feel like anyone cared about my business. It was difficult to get in touch with anyone to discuss the service and the charges. I’ll just go to a different place
9/1/2024
Aricka V. VERIFIED CUSTOMER
Oil change wait times have been getting longer the past year. Today I arrived at 8:25 for my 8:30 appt, it was a 2 1/2 hr wait for an oil change and tire rotation. These time frames should be expressed when making the appointment.
9/1/2024
Mj V. VERIFIED CUSTOMER
James was great! He didn't try to up sale me for any other products unlike someone there. I also compare my previous multi point inspection to the present one. A product I needed before on my last visit was not needed. This proving my theory that some people there are lying about our inspection report. I also went to a different mechanic shop. I never needed what this person said I needed. More to come!
8/31/2024
Tami N. VERIFIED CUSTOMER
Everything went smoothly and done within an hour as promised. I appreciated the complimentary car wash however there’s so many water spots left on the car that kind of defeated the purpose of doing the wash!
8/31/2024
Nicole W. VERIFIED CUSTOMER
I noticed a flap hanging down after the service. Husband crawled under and found the oil filter cover was never put back into place. Just hanging there, two loose bolts. He hand tightened them with the cover in place. This after a loose oil filter that was missed on the 160 point certified inspection.
These are two minor service issues, ones that I fear would be difficult to overlook when any real reason for repairs come up in the future.
8/31/2024
Jennifer S. VERIFIED CUSTOMER
Many frustrations but most importantly is the complete disregard for appointment times. Repeatedly this time included my vehicle sits long past my appointment time only to be told by staff that they are over booked that day. That should not be the customers issue. So many other issues today. The check out ladies were the only bright spot. Be grateful for their ability to diffuse a situation. They are keepers. I literally would not choose this location to service my vehicle or any friend or family that asks. Complete disrespect.
8/31/2024
Brigid S. VERIFIED CUSTOMER
Friendly, welcoming
8/31/2024
Brenda F. VERIFIED CUSTOMER
Great service!!!
8/31/2024
Paula W. VERIFIED CUSTOMER
He does a great job and I was glad I could get in so quickly today!
8/31/2024
Kenneth K. VERIFIED CUSTOMER
She was very helpful and knowledgeable. She did a great job.
8/30/2024
Thomas J. VERIFIED CUSTOMER
Awesome
8/30/2024
John B. VERIFIED CUSTOMER
Annika is the best person I have ever worked with at Toyota. I would recommend her to anyone.
8/30/2024
Robert B. VERIFIED CUSTOMER
Scott was professional and efficient
8/30/2024
Paul C. VERIFIED CUSTOMER
The oil change did take 2 hours and originally thet were going to use synthetic oil. I caught that and requested conventional oil. My vehicle did not get a car wash. The $95 charge foe an.oil change was more than I expected.
8/30/2024
M M. VERIFIED CUSTOMER
I have a worst experience ever with the service provider Annika Williamson.She doesn't even know what's included in 100K mileage package. I clearly mentioned her that I have done my tire-rotation where I changed my tires. She was adding all cost individually and brought my cost to $497. while it was clearly mentioned in the Carlson website the package was of $271.Very sad. I give her rating of 0 out of 5.
8/30/2024
Jose G. VERIFIED CUSTOMER
Great service
8/30/2024
Gregory E. VERIFIED CUSTOMER
Thanks to nick and the staff, for getting my vehicle repaired, vert satisfied with the results.