Carlson Toyota Auto Repair Service

Very professional, friendly and helpful great service!

communication could be better but otherwise overall good experience.

Service for car was promised 1hr 30 minutes. I did get update in about 30 minutes for recommendations which I declined service. Waited forever for someone to call after making 2 calls with no response for service advisor. Caused misconvinience. I had to look for a friend to drop me to check status of vehicle.

Neil Delaney was amazing at answering every question I had about my service. A++ Highly recommend.

A great experience as always. We truly appreciate Brandon.

Please, return headlight settings to what they were when I arrived at the dealership. I have them set on auto and they were changed to off at some point during the service. The next time I drove in the dark it was a little while before I realized the headlights weren’t turning on. It created a stressful and potentially dangerous situation.

Neil was very professional and courteous and very patiently answered my questions. A pleasant experience all around.

Very friendly and personal. Nicholas went above and beyond. Great experience.

When I pulled in the garage no one was there to greet me. I then saw a man in the left corner on his phone watching videos. I got out and walked up to him and said hello, he looked at me as if I were bothering him and said a service member would have to help and wait in my vehicle with my hazards on. Then the service advisor came out and asked me if I was waiting. I said no I have a ride and he said ok it will be done at 3 or 4 pm. 8 hours for an oil change and a 20k miles check. Before I left I asked if it could be done by 2. I thought 6 hours should be plenty. I then had a couple of things come at about 11 30 am. I texted and asked if it could be done sooner. He said nope, it’ll be 2 pm. He was nice just thought 6 hours for an oil change was crazy. If I had told him I was waiting at the dealership I think it would have been done much sooner. Just because I left did not mean to take till 2 or 4 pm. I had also inquired about my windows being tinted that I purchased with the vehicle in la vista Nebraska. I called there and they said that any dealership could do the tint. This was never brought up and I forgot about it due to the things that came up. Any questions please call me at ****-****-xxxx. I would like to be contacted so I can get my window tint done that is already paid for. Thanks Mark

Great service!

Neil was excellent, give him a raise!!!

It took 2hrs of waiting to get my car done with appointment.

He is very knowledgeable and great to work with!

Nick was great to work witn. The entire process went smoothly and i was informed of each step in the process.

Everyone has been very professional and great to work with!

I received the best customer experience I’ve ever had. I had explained to me the service that being performed, the price and even things I should be doing to help save my car from Energy

Scott was very helpful and always provides us with excellent customer service.

Your service department ,from start to finish, is appreciated and trusted!

Great work done by Neil. Great customer service by him too.

Neil does a great job