Very professional, trustworthy, and friendly. Overall a good experience :^)
3/25/2025
Jacqueline L. VERIFIED CUSTOMER
Very kind and thorough with the vehicle report
3/25/2025
Christian B. VERIFIED CUSTOMER
I loved the no hassle oil change.
3/25/2025
Jason J. VERIFIED CUSTOMER
Service was great. Helping after my belt replacement with no cost to make sure I felt comfortable and safe is amazing. I trust the service and greatly appreciated.
3/25/2025
Eric S. VERIFIED CUSTOMER
Quick turnaround getting scheduled and completed
3/24/2025
Rick E. VERIFIED CUSTOMER
Team was AWESOME, well mannered, courteous, extremely helpful and a pleasure to work with.
3/24/2025
Munyaradzi C. VERIFIED CUSTOMER
5/5
3/24/2025
Christian L. VERIFIED CUSTOMER
Amazing customer service, Nicholas is always very professional and does a great job.
3/24/2025
Pliego C. VERIFIED CUSTOMER
Service department was great. Thank you very much for everything
3/23/2025
Peggy A. VERIFIED CUSTOMER
Good job, thanks!
3/23/2025
Rachel S. VERIFIED CUSTOMER
I made the appointment online and then my husband took my car in for it's regular 5,000 mile service. When I booked the appointment online it said $116 but they ended up charging my husband $206. He also mentioned they were being pushy with sales for both services and service plans. I've been going to Carlson since I purchase my first vehicle in 2015 and have always been happy, but the past 3 service visits have been disappointing and we will likely be changing where we bring our car in. When I brought my car in this past August they told me that my tires were really bad and needed to be replaced ASAP, I didn't replace them because they looked okay to me and were measuring in safe tread depths. When I brought my car back in December they said my tires looked fine and were measuring safely....despite being the same tires they said looked bad in August. They also tried to scare me into replacing my engine filter, saying that if a critter crawled into the car and died it would make my car smell awful (?), the whole appointment was very off.
3/23/2025
Jennifer M. VERIFIED CUSTOMER
Neil was very kind and made sure I was updated with my vehicles progress as it was completed
3/23/2025
Jennifer M. VERIFIED CUSTOMER
Aaron was very kind and listened to my concerns and addressed them well and asked sure I understood everything before moving forward
3/23/2025
Stanley R. VERIFIED CUSTOMER
...
3/23/2025
Amos K. VERIFIED CUSTOMER
Well done thanks ????
3/23/2025
David S. VERIFIED CUSTOMER
Unfortunately they couldn’t recreate the issue I’m having.
3/23/2025
Sharon J. VERIFIED CUSTOMER
Brandon Wright was very courteous and answered all my questions
He did a fabulous job
3/23/2025
Genevieve R. VERIFIED CUSTOMER
Thank you.
3/22/2025
Blair E. VERIFIED CUSTOMER
Second time in a row I left with my tire sensor light triggered that was fine when I got there. I also feel a little taken advantage of with a service plan I purchased. I didn’t know it expired so soon.