Neal was great. Very professional and helpful. Great employee and highly recommend him
3/29/2025
Elizabeth P. VERIFIED CUSTOMER
Everything was great and everyone was super nice.
3/29/2025
Bruce R. VERIFIED CUSTOMER
After service tech returned my car there’s no mention of the whining noise on acceleration, I paid a lot of money for service only to have a issue that’s unresolved
3/28/2025
Isla F. VERIFIED CUSTOMER
I appreciate being told what was done to my car & what may be needed in the future.
3/28/2025
Dennis T. VERIFIED CUSTOMER
Nick met all my car service needs and was very professional and courtesy in his service.
3/28/2025
William S. VERIFIED CUSTOMER
I was very happy with Nick he is a great guy to work with. Just not happy that the issue I brought my 2024 Tundra in for was not repaired.
3/28/2025
Keane T. VERIFIED CUSTOMER
He was very knowledgeable and provided excellent customer service. I may just have to poach him
3/28/2025
Paul C. VERIFIED CUSTOMER
Brandon was able to answer my questions
3/28/2025
Christopher B. VERIFIED CUSTOMER
Brandon and the service manager Adam were extremely helpful and resolved my concerns . Happy customer. I
3/28/2025
Cheyanne K. VERIFIED CUSTOMER
He was very thorough and friendly.
3/28/2025
Brent H. VERIFIED CUSTOMER
It is interesting that my truck is suddenly damaged (tailgate hitting bumper) when the spacing has been perfect for 2 years. The answer I received that it’s been that way for awhile doesn’t hold water as we’re in Minnesota and that bare metal would have rust which it doesn’t. It’s also curious that the walk around videos, which I asked for were no longer available. I saw the service advisor take the videos but they’re not available for my last two visits, which I’m confident would show the damage happened at the dealership. If I had to guess they jacked up the rear of my vehicle using the tow hitch or with a jack under the hitch and the bumper and the hitch share the same frame rail mounts which pushed the bumper up making the tailgate rub. Of course Carlson Toyota won’t own they caused the problem and don’t have the videos that would show the damage happened at the dealer.
3/27/2025
Adam B. VERIFIED CUSTOMER
Thank you for completing the recalls on the fuel pump and fixing the secondary problem that occurred with the service. 5 stars
3/27/2025
Jackie B. VERIFIED CUSTOMER
Nick did a great job handling my car repair. He was attentive and thorough
3/27/2025
Kristina Y. VERIFIED CUSTOMER
Neil is a great worker at Carlson Toyota, give him a raise!
3/27/2025
Michael B. VERIFIED CUSTOMER
Nick was excellent for the service I needed on my vehicle. Explained everything to me. Very informative and helpful. I had to stop back in because I had a tire inflation light on. He helped me again and explained everything to me. Excellent customer service.
3/27/2025
Denise J. VERIFIED CUSTOMER
great job!
3/27/2025
Koung H. VERIFIED CUSTOMER
I dropped my vehicle off on Monday 3/24 and wasn't able to pick it up until today Wednesday 3/26, all to be charged for an inspection and an oil change. All day Monday I was expecting a update on my vehicle and never got the call. Tuesday the afternoon i finally got the notice that my vehicle was ready for pickup. My frustration lies in the fact I had to scramble to find an alternative form of transportation to get to my job for those 2 days my vehicle was in the shop. I understand Mondays are busy, but there needs to be better communication between customers and the technicians.
3/27/2025
Gwien C. VERIFIED CUSTOMER
Thank you for your help Brandon. I look forward to hearing from you in the next couple weeks in reference to the parks you ordered for us