Very nice and everything went smoothly. My car was also done quick, which was great!
4/4/2025
Mark R. VERIFIED CUSTOMER
Brandon’s service was great! Yet everything else was terrible! The driver’s side cv joint was clicking when turning left or right, so I brought it in. They couldn’t replicate it, yet the first 3 turns leaving the dealership I distinctly heard and felt it. I also have to pump up the same tire every week, yet both times they checked they tell me it’s just seasonal. We drive often to MT. We bought this car assuming it would be dependable. Now if the cv goes out on our trip with the grandkids in the car who knows where, I might get it replaced for free, but why take the chance if it may not be safe to drive it? Since when is a slow leaky tire too difficult to diagnose and fix? It’s not the sensor, two tire gauges confirmed the pressure. Why should I expect the cv to be handled correctly if a leaky tire is too difficult? FYI: my email is now yet I can’t change it because the old one is inactive and verification goes to the inactive email.
4/4/2025
Mary J. VERIFIED CUSTOMER
The service was fast and complete. He did a wonderful job.
4/4/2025
John F. VERIFIED CUSTOMER
Thanks, Aaron.
Everyone was done just fine.
4/3/2025
Karen B. VERIFIED CUSTOMER
I got in right at appointment time and waited…was kept informed and service was completed in reasonable time! Also appreciate the water and snacks!
4/3/2025
Joanne C. VERIFIED CUSTOMER
Very nice
4/3/2025
Melanie H. VERIFIED CUSTOMER
Scott was very kind and helpful throughout the entire process. He kept me up to date on the status of my car and called each time there was an update.
4/3/2025
Rosanne M. VERIFIED CUSTOMER
Job well done and very friendly service
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4/3/2025
John W. VERIFIED CUSTOMER
The oil change appointment went great! Will be coming back for sure.
4/2/2025
Kelsey A. VERIFIED CUSTOMER
Brandon Wright was AMAZING! This was my first experience coming to Carlson Toyota. Brandon was friendly and so quick to help when I came into the service department with a sudden, unexpected maintenance issue with my vehicle. While he was helping with my vehicle, he also kept me calm when I was clearly showing signs of stress & anxiety. I was in and out of the dealership with a new car battery installed in an hour! I still can’t believe it. I truly felt taken care of by your team and that they genuinely WANT to help their customers. I’ve always gone to a different Toyota local dealership for years — but after today, I most definitely will be coming to Carlson Toyota for all of my vehicle needs. THANK YOU BRANDON! He truly went above and beyond. Can’t thank him enough!
4/2/2025
Kathy L. VERIFIED CUSTOMER
Satisfaction guaranteed!
4/2/2025
Lisa K. VERIFIED CUSTOMER
I've worked with Nick before and both times found him extremely responsive and helpful.
4/2/2025
Steven F. VERIFIED CUSTOMER
After how I was treated on my last visit, it very likely I will never come back.
4/2/2025
John T. VERIFIED CUSTOMER
I was told on the phone it would be $74. I was charged $82.88
You lied to me. I won't be back I be you will ignore me and not fix that. Bad business.. not happy
4/2/2025
Patrick S. VERIFIED CUSTOMER
Very happy with service,first time at this location and everyone was very helpful
4/1/2025
China S. VERIFIED CUSTOMER
Enjoy Carlson Toyota because they've almost always been upfront with everything when I go there. I recommend them to everyone I know for this reason. Great service.
4/1/2025
Kate D. VERIFIED CUSTOMER
From the time I walked in the door I was treated with respect Talked to not at. Kiddos to your team.
4/1/2025
Terri S. VERIFIED CUSTOMER
Took almost 2 hours for basic service. Also my vehichle report was lost. After telling them I had to leave they rushed and said to I needed to change my cabin filter. I went to change my cabin filter and both plastic peices in the glove box were broken. Would like to have the 2 boken parts replaced.Conta tied the s
4/1/2025
Thomas P. VERIFIED CUSTOMER
Nick and Dan did a great job but nothing new it is Alway like that thanks for a great job