Noah did a really good job with the shuttle service. I complimented him on his driving.
Brandon was great as well.
5/9/2025
Nancy H. VERIFIED CUSTOMER
Kept me informed of process answered all my questions
5/9/2025
Peter H. VERIFIED CUSTOMER
Part of my 20k mile Toyota Care service was rotating the tires. They noted on the work order the tires were rotated, but the tires were not rotated (I mark my tires to confirm if they were rotated or not).
On the inspection they noted my cabin air filter was “Yellow”. A bit perplexing since I replaced it 2-3 weeks before bringing my car in. No one looked at my cabin air filter.
This experience gives me very low confidence in the Carlson Toyota service department.
5/9/2025
Pete S. VERIFIED CUSTOMER
Great Job!
5/9/2025
Nou Y. VERIFIED CUSTOMER
I was very impressed with the professionalism and friendliness of the service advisor, Nicholas. He clearly explained what services were needed and kept me updated on the process of my vehicle. The waiting area was comfortable, and I appreciated the timely completion of my service.
Thank you,
Jue
5/9/2025
Jill Z. VERIFIED CUSTOMER
Courteous and timely service at this appointment, thank you!
5/9/2025
Mary W. VERIFIED CUSTOMER
Once again, Scott handled the problem efficiently. It was three very different things and they were done well.
5/9/2025
Elizabeth P. VERIFIED CUSTOMER
I give 5 stars to the person who checked my car in for service!! All over for my experience I give 5 stars!
5/9/2025
Jeffrey J. VERIFIED CUSTOMER
Very prompt
5/9/2025
Jeff M. VERIFIED CUSTOMER
I felt at ease throughout the whole experience. I was well informed and more than satisfied with the diagnosis and repair.
Thank you Scott
5/9/2025
Linda S. VERIFIED CUSTOMER
I always receive wonderful service at Carlson. Scott’s the best. Honest and I trust him!!
5/9/2025
John J. VERIFIED CUSTOMER
Timely service, very friendly Nick, communication was great!
5/9/2025
Janet E. VERIFIED CUSTOMER
Always good service!
5/9/2025
Diane R. VERIFIED CUSTOMER
Nick was great. The tire guy was so thorough and informative! Good experience as always.
5/8/2025
Aloysius G. VERIFIED CUSTOMER
Cleaned inside & all. Prompt service. Always had good service over the many years doing business with your company. Thank you.
5/8/2025
Gbolu B. VERIFIED CUSTOMER
No comment all is well
5/8/2025
Richard N. VERIFIED CUSTOMER
Nick, worked with me to resolve the splash guard problem on my new, 3000 – mile Prius. It was good to work with him.
5/8/2025
Enid Z. VERIFIED CUSTOMER
Pleasant experience, from beginning to end
5/8/2025
Victoria H. VERIFIED CUSTOMER
Best customer service I’ve ever had. It still takes forever but he assured me he would come and find me or call me when they were done, and he did. I never trust them because I’ve had to inquire about my vehicle at past appointments and it had been sitting there done without my knowledge. No issues today.