On the ride home I had the check engine light come on with a message to contact the dealership, but that's why I brought it in to begin with. Scott was helpful and offered to look at the car again hut when I called they wanted me to setup another appointment. I didn't pay for my car to immediately need service again and then have to pay more money. I am bringing it in tomorrow, Saturday, to hopefully get this squared away.
6/6/2025
Rebeca I. VERIFIED CUSTOMER
Nic was very professional. Ok
6/6/2025
Richard H. VERIFIED CUSTOMER
The service was good other than we had to make two trips from Mora MN to get the hop completed.
6/6/2025
Deanne Ziebart. VERIFIED CUSTOMER
My vehicle was there for over 10 days and nothing was fixed. I was told they contacted my insurance provider,CNA, but they denied coverage which is completely unacceptable. I bought the policy through Toyota and feel I am being ripped off by both parties. Adding a quart of oil every week is not an acceptable solution for a vehicle that has never had issues until a few months ago.
6/6/2025
Gloria A. VERIFIED CUSTOMER
Nick was attentive to my concerns and got answers quickly. Felt like a valued customer.
6/6/2025
Donn B. VERIFIED CUSTOMER
A tire rotation and courtesy check took about 1.5 hour’s. That seems quite long for those and a lot longer than previously. Staff were very courteous and professional!
6/6/2025
Fari S. VERIFIED CUSTOMER
Very friendly and professional service.
Thank you.
6/6/2025
Erin W. VERIFIED CUSTOMER
Ok so all of the service guys are fantastic, like amazing and above and beyond, huge thank you!! The area of opportunity was around the dang coupons…???? We had my husbands truck in on Wednesday, and had a 1900 dollar bill that the desk wouldn’t let us use, and then today, we had the 4 Runner in and again, this time presented the oil change coupon multiple times, and it still wasn’t applied. The end of the world, no, but we’ve legit had every single service (ever) for 12 years done through y’all and your girl just wanted her $150 of savings. The chocolates are a. Ice touch though.
6/6/2025
Anita R. VERIFIED CUSTOMER
Brandon was so nice, helpful and a courteous. All personnel at Carlson Toyota were also. Thanks for a great experience.
6/6/2025
James K. VERIFIED CUSTOMER
Keep up the good work.
6/6/2025
Rochelle S. VERIFIED CUSTOMER
Fast service and great price today. My vehicle drives so much better now after the service from Carlson these past two weeks . Thank you.
6/6/2025
Vang X. VERIFIED CUSTOMER
Very helpful and Awesome to work with.
6/6/2025
Denise J. VERIFIED CUSTOMER
Aaron is awesome. So friendly, courteous. and did an excellent job helping me out!
6/5/2025
Kathleen A. VERIFIED CUSTOMER
Great customer service
6/5/2025
Gregory S. VERIFIED CUSTOMER
Thanks much
6/5/2025
Mark K. VERIFIED CUSTOMER
Scott went above and beyond to get my car diagnosed and repaired on a day when Carlson was fully booked! Thank you so much!
6/5/2025
Robert B. VERIFIED CUSTOMER
Aaron was great. Personable and professional. The service staff was fast and efficient.. Highhly recommend!
6/5/2025
Laura A. VERIFIED CUSTOMER
Very friendly and helpful
6/5/2025
Alison A. VERIFIED CUSTOMER
Brandon was great! Very polite and a great communicator.
6/5/2025
Dale S. VERIFIED CUSTOMER
So thoughtful accommodating my limited mobility. My car was in the garage keeping me out of the rain and limiting my distance to walk.