Sara Persons was awesome so glad to work with both of you. 5 star rating
5/11/2025
David H. VERIFIED CUSTOMER
Nick did a great job helping me. He was friendly and professional.
5/11/2025
Eugene J. VERIFIED CUSTOMER
All was well.
5/10/2025
James T. VERIFIED CUSTOMER
The service advisor was professional. He explained everything to me. All good.
5/10/2025
Carol M. VERIFIED CUSTOMER
They fixed car just fine. Person who checked me in at drop off time said they wash the car. Did not happen.
5/10/2025
Michelle H. VERIFIED CUSTOMER
Neal was very friendly and explained everything well and clearly
5/10/2025
Elaine C. VERIFIED CUSTOMER
Jason provided excellent service. I appreciate it a lot.
Unfortunately, no one asked about cracks or chips in the glass, and no one thought to check before running my vehicle through the car wash, causing an unproblematic crack to become problematically large. I’ve had service done with Toyota a number of times and never had any issues but this has been a huge deterrent to any thoughts of returning.
I spoke with Adam Zimmesman and felt that he did not represent the customer service of Toyota well, I neither felt heard or valued as a customer when I brought my grievance to him.
A simple routine oil change appointment has led to needing a new windshield which to me is unacceptable. Hopefully this doesn’t happen to anyone else.
5/10/2025
David W. VERIFIED CUSTOMER
Thank you for the great service!
5/10/2025
Guy R. VERIFIED CUSTOMER
I had the appt time wrong and was there 2hours early. I was accommodated and appreciate that very much
5/10/2025
Tracy P. VERIFIED CUSTOMER
Nick was very professional, kept us well informed
5/10/2025
Barbara L. VERIFIED CUSTOMER
Brandon was the best...knowledgeable, patient, humble and the best customer service I have ever received there! Three cheers for Brandon! I would recommend him highly!
I am 72 and have driven Toyotas since 2012! He is a great employee. Give him lots of opportunities and he will not disappoint!
5/10/2025
Leah V. VERIFIED CUSTOMER
He kept me updated on the status of my car, and was always friendly and helpful.
5/10/2025
Jody H. VERIFIED CUSTOMER
All good .
5/10/2025
Ronald K. VERIFIED CUSTOMER
Job well done!
5/9/2025
Karen K. VERIFIED CUSTOMER
Noah did a really good job with the shuttle service. I complimented him on his driving.
Brandon was great as well.
5/9/2025
Nancy H. VERIFIED CUSTOMER
Kept me informed of process answered all my questions
5/9/2025
Peter H. VERIFIED CUSTOMER
Part of my 20k mile Toyota Care service was rotating the tires. They noted on the work order the tires were rotated, but the tires were not rotated (I mark my tires to confirm if they were rotated or not).
On the inspection they noted my cabin air filter was “Yellow”. A bit perplexing since I replaced it 2-3 weeks before bringing my car in. No one looked at my cabin air filter.
This experience gives me very low confidence in the Carlson Toyota service department.
5/9/2025
Pete S. VERIFIED CUSTOMER
Great Job!
5/9/2025
Nou Y. VERIFIED CUSTOMER
I was very impressed with the professionalism and friendliness of the service advisor, Nicholas. He clearly explained what services were needed and kept me updated on the process of my vehicle. The waiting area was comfortable, and I appreciated the timely completion of my service.
Thank you,
Jue
5/9/2025
Jill Z. VERIFIED CUSTOMER
Courteous and timely service at this appointment, thank you!