Excellent service time after time. I’ve had him on my last several visits. Very knowledgeable, polite, and helpful.
6/20/2025
Bruce T. VERIFIED CUSTOMER
I had hoped it would get washed
6/20/2025
Katherine C. VERIFIED CUSTOMER
The service from Nicholas was excellent. However, the pricing on your website is very misleading. It doesn't include a lot of the fees and I didn't see anything explaining that was the case, so I ended up paying double what I was expecting to pay based on what the site told me. The site should either reflect the total price accurately or have a clear, unmissable message explaining this.
6/20/2025
Patrick K. VERIFIED CUSTOMER
Steven was very attentive , has a great customer service, great and professional attitude. He answered all my questions and ensured that I understood my financial responsibility. I had a very good experience today.
6/20/2025
Bill F. VERIFIED CUSTOMER
Friendly and kept me informed of what was happening.
6/20/2025
Juanita M. VERIFIED CUSTOMER
Appreciate the efficient service & polite service providers
6/20/2025
Thomas O. VERIFIED CUSTOMER
Problem with phone charger slot not addressed. New drive all the way back to the dealership to have a tech say owner is having problems with iPhone overheating in charger? Is there a test for that? Why was the slot designed to not operate with a phone cover? The phone shutdown for an over temperatures in the charging battery and warned of possible phone battery damage.
6/20/2025
Brittany B. VERIFIED CUSTOMER
Don't contact me. I am upset because I'm currently trying to find a sticker on my door because you guys didn't do it when I was in for service. Bad enough I was in with an oil leak at 20k miles. Thinking this is my first and last Toyota. I don't have time for this. I bought a new car to AVOID wasting time
6/20/2025
Logan K. VERIFIED CUSTOMER
Oil change took 2 hours. Very disappointed
6/20/2025
David J. VERIFIED CUSTOMER
Neil was great to work with. I am handicapped with my walking and he went the extra mile to make things easier for me. I am very impressed and appreciative! I will arrange my future maintenance with Neil.
6/19/2025
Stuart L. VERIFIED CUSTOMER
Completely satisfied...
6/19/2025
Wanda B. VERIFIED CUSTOMER
Thank you very much. I will be using Carlson Toyota for my car repairs. Thank you!!!
6/19/2025
Rita K. VERIFIED CUSTOMER
Steven was very helpful explaining the future services that my Rav will need. I chose to wait a bit on them . The tire information especially is helpful. My only disappointment was no car wash. Sweet treat was a nice touch.
6/19/2025
Peter M. VERIFIED CUSTOMER
Brandon was excellent. 2 thumbs up ????????
6/19/2025
Melissa H. VERIFIED CUSTOMER
This dealership location has exceptional customer service!!!
6/19/2025
Tim K. VERIFIED CUSTOMER
This is my wife's vehicle (Prius). Send all correspondence to her. You should be able to look up her info in your system: ****-****-xxxx
I will default to providing low scores on any surveys related to her vehicle in the future.
6/19/2025
Kathleen P. VERIFIED CUSTOMER
This is my Third vehicle from Carlson Toyota. I trust and enjoy dealing with them.
6/19/2025
Burton O. VERIFIED CUSTOMER
Aaron right on top of it!
6/19/2025
Michael N. VERIFIED CUSTOMER
Job well done. Very thorough. Steve Durst was great in keeping me up to date. The technicians did a superb job.