I really do appreciate Carlson Toyota for job well done.
6/24/2025
Holly S. VERIFIED CUSTOMER
Great service
6/24/2025
Deloris B. VERIFIED CUSTOMER
Nicholas was very helpful. Thanks.
6/24/2025
Susan S. VERIFIED CUSTOMER
I wasn't keep advised about my vehicle. I made the appt to also look at why my tire pressure light won't shut off. I talked to a gentleman at Carlson when I made the appt and asked if this could be done when my oil and tire rotation was done and I was told yes. When I got my car it was not looked at cuz that isn't the job of where my oil and tires were done. Now I have to come back. I asked the man checking me out what services my car needed. He could not tell me and never did. I asked for a print out of what was needed and that couldn't be done either. Finally Brandon in the lobby area assisted me and let me know what my car needs in the future.
6/24/2025
Debra M. VERIFIED CUSTOMER
Always pleasant explain things and why they need to be done
6/24/2025
Laura A. VERIFIED CUSTOMER
Very fast and friendly service
6/24/2025
Kyle K. VERIFIED CUSTOMER
Neil was absolutely fantastic, friendly and nice. I have worked in customer service most of my life and Neil did things the way I would, explained things in an easy and friendly manner, he was great, two thumbs up!
6/23/2025
Abdi A. VERIFIED CUSTOMER
Wonderful job
6/23/2025
Jana I. VERIFIED CUSTOMER
Awesome job as always. Thank you!!
6/22/2025
Dan P. VERIFIED CUSTOMER
Thank you for working me in before my warranty expired.
6/22/2025
Sandra W. VERIFIED CUSTOMER
Just glad the recall has been taken care of. As usual, Carlson Toyota has been professional and courteous.
Thank you
6/22/2025
William W. VERIFIED CUSTOMER
Initially, at first, I didn’t receive good customer service, then Steven Furst stepped up to the plate and provided me with excellent customer service and showed me how excellent Carlson Toyota is.
6/22/2025
Tanya R. VERIFIED CUSTOMER
No need to contact.. just should honor appointment times. What's the point of make appointments if you still have to wait 2 hours for an oil change.
6/21/2025
Tom F. VERIFIED CUSTOMER
I recently came to Carlson for a Check Engine Light on. After a nearly $200.00 diagnostic charge, there was a P0430 code present and was told I had to replace the catalytic converter on the driver’s side - parts cost = $3750.00. I paid for the diagnostic charge, then took my vehicle to get a second opinion. Second opinion results: code for the catalytic converter was there but so was a low voltage code. Battery was tested, failed load test. The low voltage code tripped the catalytic converter code! New battery and everything is good again. What is going on at Carlson Toyota? Service scams, incompetence, poor management/ownership - you be the judge. Buyer beware!!
6/21/2025
Amy N. VERIFIED CUSTOMER
Fast and easy.
6/21/2025
Carlson Toyota. VERIFIED CUSTOMER
Very, very bad experience
6/21/2025
Meridith L. VERIFIED CUSTOMER
Nick was very communicative and did a great job!
6/21/2025
Jacob G. VERIFIED CUSTOMER
Neil was great - explained everything clearly
6/21/2025
Abby L. VERIFIED CUSTOMER
Great work and service. Thank you!
6/21/2025
Allison P. VERIFIED CUSTOMER
Brandon was personable and prompt. He presented some bad news in a professional way and made sure I was taken care of the next day.