While the work was not done right previously, Scott got the work done right this time around.
7/4/2025
Allison E. VERIFIED CUSTOMER
Everything was done well!
7/3/2025
Jennifer O. VERIFIED CUSTOMER
I had to bring my car in twice in order for your mechanics to diagnose it correctly. It is very concerning that your mechanics did not properly do the job the first time instead of fixing the problem they told me I needed an oil change and other work done. I had what was similar to a recall on my vehicle, but it is called something different. It should’ve been pretty easy to figure out considering I gave them the paperwork from Toyota describing the problem. Your staff member at the front desk was courteous and helpful. But otherwise, I have many concerns about your dealership and your quality of work.
7/3/2025
Jane H. VERIFIED CUSTOMER
Good timely service. Thanks
7/3/2025
Lynn W. VERIFIED CUSTOMER
Nick was very personable and professional. He explained things well and asked if I had questions. He was just a super nice guy who cared about providing a great customer experience.
7/3/2025
Gayle S. VERIFIED CUSTOMER
Service was great start to finish.
7/3/2025
Natalie H. VERIFIED CUSTOMER
Nic was great! He was super helpful and kind
7/2/2025
Janice D. VERIFIED CUSTOMER
I love how friendly the people are and honest.
7/2/2025
Jonathan Homes. VERIFIED CUSTOMER
Your check in guy doesn’t pay attention, when I checked the car in, I told him my name (Rod) and he comes out an hour later looking for Jonathan. The car is a Company vehicle (Jonathan Homes of Mn. Llc). Could he not figure that out? Or listen when I first introduced myself.
Other than that I am totally satisfied with Carlson Toyota.
Thank you
Rod Kopischke
7/2/2025
Earl K. VERIFIED CUSTOMER
Very professional.
7/2/2025
Corliss M. VERIFIED CUSTOMER
Very professional. Well done. Courteous and informative. Thanks.
7/2/2025
Antoinette M. VERIFIED CUSTOMER
Nick even stayed a bit after his shift was over to give me a call. I missed the initial voicemail so I really appreciated it
7/2/2025
Charles F. VERIFIED CUSTOMER
I was in and out in one hour! Great service
7/2/2025
Mary O. VERIFIED CUSTOMER
Nothanks
7/1/2025
John S. VERIFIED CUSTOMER
First time at the dealership. Nick was great. Dealership and service area were beautiful. I will be getting my future service here. ????????
7/1/2025
Alicia W. VERIFIED CUSTOMER
Exceptional service!
7/1/2025
Sandy D. VERIFIED CUSTOMER
Nick went above and beyond to help me…..he is knowledgeable and personable, Customers are very lucky if he is their service person!
7/1/2025
Shawn C. VERIFIED CUSTOMER
I had a 3pm oil change appointment that was told would be an hour. The techs didnt even pull my vehicle in until 4pm and took 45 minutes to complete oil change only. I missed my 4:30 appt scheduled after that causing me to reschedule and have to take off of work again to complete before my trip. This isn't the 1st time this has happened either. I have had my tires rotatedd before my oil change at tire shop right before oil change appt and told the tech not to touch the tires, rotate or add air. They don't listen and screwed it all up and had to get redone. It's frustrating. The service writer I dealt with today was fine and took care of it but it cost me 3-1/2 hours today and more time off from work for another appt.
7/1/2025
Barbara L. VERIFIED CUSTOMER
Very grateful that every effort was made to get me in the same day I called. I had a problem and had to leave town a week earlier than intended to care for an elderly relative. I had almost 10,000 miles since my last oil change and would need to drive 1,800 miles to northern Washington. Once I explained my situation, I was told to bring my car in and leave it and they would get it done the same day. Very grateful!