I selected the 30,000 mile/36 month service for my 2020 Camry hybrid. The estimated total of the service was to have been $309.06. In the description, it said that this includes replace engine oil and oil filter/replace air filter element/replace cabin air filter. This is what I was expecting for $309. Instead, my bill came out to $429.08. There was nothing in the description when I selected the service on your website that I would have to pay for the oil filter a gasket 5 quarts of oil and engine, air filter and a cabin air filter. Also for the shop charge. So we have a problem because I paid over $100 more than I expected and thankfully a $30 coupon I did have deducted for that I had received in the mail for an oil change. I would like to have a call at ****-****-xxxx to talk about getting a refund of that that portion which should’ve been included in the $309 total. I have the printout from the website as evidence And this is not at all what I expected. I’m usually very happy with my service but today I am not happy.
5/31/2025
Rochelle S. VERIFIED CUSTOMER
Thank you for your care in finding various things in my vehicle that needed attention.
5/31/2025
Jared S. VERIFIED CUSTOMER
Nick did a great job explaining my vehicle needs. He was kind and polite.
5/31/2025
Keith F. VERIFIED CUSTOMER
Scott is the best! I have 4 Toyotas and all of them have been serviced at Carson Toyota.
5/31/2025
Thai P. VERIFIED CUSTOMER
Yes
5/31/2025
Jeffery C. VERIFIED CUSTOMER
I told them I was waiting, but instead they left messages on my husbands cell phone, which he did not check, as as golfing. After 1 hour and 40 minutes I went to the desk and it had been ready for almost 25 mins. When dropping off my keys, I said I was using a coupon and showed them on my phone, but hadn’t taken off the original bill. Our glove compartment was gone through and not put back correctly, causing it to open up when I was driving and we had to take it out and put it back on track.
5/30/2025
Theresa M. VERIFIED CUSTOMER
Excellent experience!
5/30/2025
Linda K. VERIFIED CUSTOMER
Everyone was helpful and professional that I dealt with. Thank you. I’ll be back
5/30/2025
Alan R. VERIFIED CUSTOMER
Thank you
5/30/2025
Jen T. VERIFIED CUSTOMER
Timely service. Very professional.
5/30/2025
Adam L. VERIFIED CUSTOMER
Nicholas was great. The surveys this company offers and any other company should please stop offering. Surveys are a waste and the company should advertise better. Please get rid of surveys. Also, I forgot to mention, but Nick was great. Just wanted you to know he was great. Please let Nick know he was great. Thank you for being great Nick.
5/30/2025
Bonita M. VERIFIED CUSTOMER
Compensated for extended length of time for service
5/30/2025
Timothy S. VERIFIED CUSTOMER
Very polite and helpful, appreciated his follow through with any questions and service
5/30/2025
Elaine D. VERIFIED CUSTOMER
Great service
5/30/2025
Gary L. VERIFIED CUSTOMER
Very helpful guy
5/30/2025
Todd P. VERIFIED CUSTOMER
Super helpful and nice.
5/30/2025
Mike K. VERIFIED CUSTOMER
Nick did a great job with our oil change and vehicle inspection. We’ll be back.
5/30/2025
Judith D. VERIFIED CUSTOMER
So far I am completely satisfied.
Hopefully this will take care of the issue I had with the headliner.
Judy