Neil answered questions in clarity.He was polite with repeated questions.Took care of needs quickly. On task
Thank you
6/10/2025
Mark H. VERIFIED CUSTOMER
Professional and efficient. Thank you!
6/10/2025
Allan H. VERIFIED CUSTOMER
My appointment was scheduled for eight o’clock they didn’t get my vehicle in till 9:05. It shouldn’t take a hour to get your oil changed.
6/10/2025
Robbin F. VERIFIED CUSTOMER
The young man that gave us a ride to the mall was great .overall you guys did great
6/10/2025
Carol B. VERIFIED CUSTOMER
We had a few questions and he answered them all .
6/10/2025
Cari Matt. VERIFIED CUSTOMER
The people were very nice!!
6/10/2025
Cynthia G. VERIFIED CUSTOMER
Neil was very thorough and friendly. He explained all of the items on my vehicle.
6/10/2025
Sharon S. VERIFIED CUSTOMER
Steve was very helpful in seeing that the service was done as well as answering my questions.
6/9/2025
Rebeccac V. VERIFIED CUSTOMER
Took 2 hours for an oil change
6/8/2025
Megan S. VERIFIED CUSTOMER
Nicholas is great! Always super courteous and gets my car done quickly!
6/8/2025
Joseph S. VERIFIED CUSTOMER
Not only was Brandon outstanding, but the entire experience was great. Always good there, but wow, Carlson service has stepped up its game. We were going to buy another rav4 there anyway, but we are so thrilled now to go back to add another toyota to our family fleet. Well done guys.
6/8/2025
Amritpal S. VERIFIED CUSTOMER
Nicholas was awesome. Best than anyone and 5/5. Thank you
6/8/2025
Amanda H. VERIFIED CUSTOMER
Both my husband and I have talked with multiple representatives, including Scott reguarding this visit (and previous visits). I came in to have my flow shut off valve coolant warranty repaired and my airbag recall repaired at the same time. However, I was told that the airbag was taken care of on my 5/15 visit, which I was not told. I was also told it WAS NOT repaired when I asked on 5/15. I would have had the warrant work completed much sooner but didn’t want to be without a car 2 separate days and was told the airbag repair was scheduling out much further. I was not called on 5/15 as requested. Also on 6/4 I was not returned a call until3p after multiple phone calls and my car being dropped off the night prior (appt at 7:45am). The communication most appointments since I’ve started being seen last summer has been atrocious at this location.
6/7/2025
Jean C. VERIFIED CUSTOMER
On time, courteous service and a dark
chocolate bon-bon for the road! Does life ever get any better?
6/7/2025
Kathryn E. VERIFIED CUSTOMER
My initial visit to Toyota was met with Nick, a service rep that was both a non caring attitude and unexceptionable comments. After making the appoint I left but decided to return and speak with the head service manager. He listened and agreed with my feelings and did good by me. Parts and service were covered and Brandon, my new service rep, was outstanding and very professional. I will continue to do my business with Carlson Toyota.
6/7/2025
Colleen K. VERIFIED CUSTOMER
He put a comment on the paperwork that I requested an oil change. I was only there for a tire rotation. I don’t believe the oil was changed, but ??
6/7/2025
Oren L. VERIFIED CUSTOMER
Thanks
6/7/2025
Victoria W. VERIFIED CUSTOMER
Neil was by far the best encounter in service I’ve ever had at Toyota! He was so knowledgeable, patient, and kind. Carlson is lucky to have him!
6/7/2025
Ryan L. VERIFIED CUSTOMER
I made a 7:00am appointment, the first of the day, hoping it would help ensure a quick, timely oil change. It took two hours for an oil change and tire rotation. That is a ridiculous amount of time.
6/7/2025
Janet H. VERIFIED CUSTOMER
Please have your tech at least wipe their hands off before driving customers cars. My steering wheel had oil all over it, very gross