Honda of Oakland Auto Repair Service

Car runs great, thanks so much!

Hello, I brought my vehicle in for a multi-point inspection, as my wife regularly uses it for long-distance commutes and I wanted to ensure it continues to be in good condition for the road. I appreciate that your mechanic found no issues with any oil leaks, radiator, transmission, suspension, or other major systems. Instead, they identified a few maintenance items—some minor, such as the brake pads (which I was informed can wait until the next service), windshield wipers, and tire rotation/alignment, along with a more significant issue involving the thermostat and A/C lines, which I understand is not urgent for now. Today’s service gives us much peace of mind. Your service representative was courteous and helpful. I was charged a little over $520 for the visit, which included an oil change and a fuel line cleaning (I think it’s called). However, after reviewing the receipt, I noticed a reference to an attached “preferred” maintenance or service document , but the associated documentation or breakdown was not included. I submitted a request through your online portal but wanted to follow up here as well in case it helps expedite a response. I'd appreciate it if you could send the missing documentation so I can better understand the services that were performed. Thank you, Martin D

I realize that the Service Advisor’s job is to inform/sell the customer services for their car. Victor had a way of “selling” services that was not pushy. He was informative about services and their importance giving me several options while explaining the importance and priority of each service. Victor is personable and funny. He made my experience at Honda positive and even kind of fun. Victor has great customer service skills, doesn’t make you feel guilty for not choosing the highest level of service and made me feel I made the right decision about my service purchase ($1200). I will ask for him my next time in. Give him a raise. You don’t was to lose him.

My experience with you was very good 10+ thank you

John was fast and professional. Thanks for taking care of my car!

Service experience very good.

Max was great friendly efficient and thorough the team was great

Taz was personable, efficient, and clear in her follow-up. I had a positive experience!

10 star excellent Job we done Matthew Youhana.

Absolutely disappointed. Max was virtually unreachable, would not follow through with what was communicated. I even asked to speak with manager 3x but was redirected back to Max’s line.

Mr. Jeffries was kind, knowledgeable, and helpful in every way! I love going to Honda of Oakland because every person who works there is so nice and friendly and helpful! Thank you!!

well done

Thank you Max and thank you Honda Service Team for the excellent service!

John gives excellent customer service.

Matthew was the best. Thanks!

5 - the service was perfect

Great service!

5/5 excellent service

Matthew was excellent!

There could have been a better handoff at the shift change. My main problem was with appointment booking. I put in my mileage and was not given any info about what might be needed. That should have been done, given you have all the car's records. What I thought was an oil change ended up costing almost 3K. Advance planning would have been nice.