Maintenance packages purchased with vehicles are deceptive. 3% credit card charge needs to be stated upfront, for example in one of the many texts and emails I got about this appointment. Superfluous maintenance items need to be separated from strictly necessary ones.
4/22/2025
Adrian K. VERIFIED CUSTOMER
Taz was great! Would highly recommend again.
4/21/2025
Gabriela V. VERIFIED CUSTOMER
Muchas gracias! Tienen un muy excelente servicio!
Me siento orgullosa de pertenecer a la familia HONDA!
4/21/2025
Stevann J. VERIFIED CUSTOMER
5
4/21/2025
Kellee V. VERIFIED CUSTOMER
I was told my car would take a couple of hours. I brought it in at 10 and called at 1. No one called me back. I called at 1:30. No one called me back. I called at 2 and talked to the operators and said no one would call me back. They said they would have someone call me. I got a text from Hong Nong saying he would let me know when my car would be ready. I immediately replied and asked when he thought that would be and when the service department closes. He didn’t respond. I called at 5:30 and the service department was closed. Because you kept my car overnight without permission, I didn’t have a car that could fit my whole family for pickup. I came early the next morning and called to say I was coming and asked to have the car ready because I had an appointment. When I arrived, my car wasn’t ready. I talked to the manager and told her about my experience and she said she would figure out some way of making it right. I have not heard from her. Terrible experience all around.
4/21/2025
Denette M. VERIFIED CUSTOMER
Tax was fantastic!
The expectation was that all stickers would be removed during the detailing service. None were, which was disappointing.
4/20/2025
Sunny S. VERIFIED CUSTOMER
Very expensive. Charged more than double of what would cost outside for the same task.
4/20/2025
Ray C. VERIFIED CUSTOMER
So grateful for the fantastic customer service and lovely staff, especially John Jeffries. Thank you for making my visits always very easy and the thorough work to keep my car running to my satisfaction.
4/20/2025
Ahmed H. VERIFIED CUSTOMER
Christina was very professional and on the top of her game . She took care of me and did a great job explaining what been done .
Thank you Christina
4/20/2025
Wanda S. VERIFIED CUSTOMER
I feel like I overpaid for the service I received. I could have had it done for much less elsewhere. Not to mention the 3%surcharge to use a credit card for payment. I’ve been servicing 2 cars at Oakland Honda since 2009 while working for Kaiser. Now that I’m retired and on a fixed income I will seek out less expensive options for my auto maintenance. Still is the end of our relationship and won’t be coming back.
4/20/2025
Sunil G. VERIFIED CUSTOMER
She is awesome and Best in customer service !
4/20/2025
Nayla A. VERIFIED CUSTOMER
Mathew was amazing
4/19/2025
Orlanda U. VERIFIED CUSTOMER
Thank you
4/19/2025
Gabriel P. VERIFIED CUSTOMER
John Jeffries was fantastic to work with. He kept me informed throughout the process, explained everything clearly, and made the entire experience smooth and stress-free. My AC was fixed in under two days, and I really appreciated the professionalism and efficiency. Definitely a 5-star experience—thank you, John!
4/19/2025
Betsy W. VERIFIED CUSTOMER
Excellent service by Matthew Youhana. Same day appointment and fixed by afternoon. Thank-you Matthew!
4/19/2025
Suanne K. VERIFIED CUSTOMER
I was very satisfied with Matthew's service.
What I was not satisfied with was that my messages were not returned 2 days in a row and the third day I asked for the service manager and was finally able to get a quote and schedule a service appointment.