I made an appt for a 3 hr warranty service at 930 am but when I arrived it changed to 5 or 6 hr service. Calls to the service mgr and advisor after a few hours met with being ignored. I was ready to remove my car after 5 hrs and they told me “ oh it looks like it will be done in 20 minutes” it’s obvious that recall work takes a low priority or Oak Honda does not have sufficient mechanics to do the work. If you can’t do the work in a reasonable time, DONT take in the work!! I won’t be back! I didn’t buy my car there because of my bad experience with a new car manager who was rude and trying to get me to pay for dealer installed add ons I didn’t want . I bought the car in Serramonte and got what I wanted and treated right. frankly he was a prick.
7/13/2025
Jose A. VERIFIED CUSTOMER
Victor, he was great and professional
7/13/2025
Lorraine W. VERIFIED CUSTOMER
John Jeffries is terrific! He’s knowledgeable, proactive, efficient and positive. I’m confident in his guidance.
7/13/2025
Aaron S. VERIFIED CUSTOMER
Victor was THE BEST. He truly provided exceptional customer service. Give the man a raise
7/12/2025
Yasheika B. VERIFIED CUSTOMER
Excellent service all the way around.
7/12/2025
Molly C. VERIFIED CUSTOMER
Victor was wonderful to work with. Above and beyond customer service!!
7/12/2025
Gary K. VERIFIED CUSTOMER
Everything done to satisfaction.
7/12/2025
Eva L. VERIFIED CUSTOMER
Great service
7/12/2025
George M. VERIFIED CUSTOMER
John Jeffries exhibits a high degree of professionalism highlighted by his courtesy skills. He explained the service work to be done and insured I was taken care of for shuttle service to my home as well as a pick-up once the work was completed. He was a pleasure to work with and is an excellent representative for the dealership. The work was completed in a timely manner. Keep up the excellent work!
I also appreciate the professionalism of the shuttle drivers that transported me. Both drivers were extremely competent and courteous. 5 stars for the entire team!
7/11/2025
Naomi K. VERIFIED CUSTOMER
Victor was very helpful and professional. I appreciate him a lot.
7/11/2025
Ervin L. VERIFIED CUSTOMER
Great service
7/11/2025
Doris C. VERIFIED CUSTOMER
Tommy is great, listens and good communicator and follow up. He deserves a 5!
7/11/2025
Mark W. VERIFIED CUSTOMER
Victor was professional with great customer service along with timely communication.
7/11/2025
Edward H. VERIFIED CUSTOMER
Taz was great.
7/11/2025
Carla H. VERIFIED CUSTOMER
Tommy went above and beyond to make me feel comfortable after my car was stolen and recovered. His level of efficiency made the process bearable even when there were challenges with the insurance company. Keep up the great work, Tommy. Thanks again for being real :)
7/10/2025
Christie C. VERIFIED CUSTOMER
Very well taken care of,
7/10/2025
Ben C. VERIFIED CUSTOMER
John was friendly and provided timely updates
7/10/2025
Jeffrey B. VERIFIED CUSTOMER
The wait lto checked in was horrible—40 minutes. The service itself was great.
7/10/2025
Emily R. VERIFIED CUSTOMER
Victor was the most helpful service person we have ever gotten at Honda. And that's saying something because we aways get amazing people helping us. He was on top of everything, worked quickly, answered all of our questions, and was very respectful across the board.
Just giving him 5 stars isn't enough, he went above and beyond what we expected. If it were up to us, we'd give him a raise!