Honda of Oakland Auto Repair Service

Darius was friendly and kind. However, he told me I needed serviced it when I came home and looked it up yesterday. It’s not due for tens of thousands of miles. I also was overcharged my oil change was way more expensive than it should’ve been I told Darius when I first met with him that I wanted an itemized receipt and I did not get one so he wrote amounts on a Post-it for me which isn’t helpful at all. And one of the services that was done it’s not even on my receipt at all, so there seems to be no record of it. I called the manager and I did not hear back.

Thank you for your customer service.

You mean Mr. SMILY. He was from the welcome to here is your bill, with a smile, to make feel like I'm Honda. I brought from Honda, I am very happy, for years to be with Honda. I will keep my car as long as I can, no trade, no exchange. Thank you Tommy Jung to continue my faith in Honda

The service was free but I was asked to pay taxes on the work. This is the first time ever I had to pay taxes on a complimentary service. I asked the cashier and was advised to follow up with the dealership.

Vincent is very professional and I always go to him if I have any problems with my car. I know I will be taken care of when he’s there.

Victor was fine However this new policy of credit card surcharge has got to go, otherwise I suspect you will lose business.

Vincent was extremely polite and welcoming. He explained everything that they were going to do to my care, since this was the first time I have ever brought a car in to be serviced by myself. He answered all of my questions with great detail so I completely understood what They we’re doing (which was absolutely amazing) He was just just absolutely amazing the only problem that I had was that I had made my appointment for 10:30am. When I bought my car I paid for the Honda Care Service, so I brought my car in for its first service at 7,478 miles, and under my Warranty my vehicle needed a oil change and my tires rotated that’s it. When I asked about how long it was going to take I was told “Approximately 2 hours, 2 and a half hours at the most.” The only reason I ask how long it was going to take was because I had my 3 year old daughter with me. So my daughter and I went in the customer waiting area and we went in the little room with the Arcade games (that weren’t working) and a little tv (that also didn’t work). After about a hour my daughter started to get very bored and in efforts to not disturb any of the other customers we went for a walk to the park, at about 12:30pm we walked back and my vehicle still wasn’t ready so we went back in the waiting room, and sat my daughter back in the waiting area my daughter fell asleep on my lap, when she woke up it was almost 3 in the afternoon she was very hungry and wanted to go home. I went to ask about how much long my car was going to take and come to find out that it had been sitting across the street in a parking long! My daughter and I waited a total of 5 hours and 18 minutes, when I was originally told it was only going to take 2 hours maybe 2 and a half for a simple oil change and a tire rotation!

Hong, was very helpful and helped me to know what services were most important as I could not complete them all on that day.

took three days instead of one that was promised

Excellent service

Darius was very friendly and helpful.

I really don’t like all the texting, I tried calling several times to get in touch with questions. Dien was very nice though

Tommy was very conscientious and knowledgeable in helping me with all of the questions on the service that was provided. When the LoJack wasn’t working properly, he helped resolve the issue and we found it was defective. Great teamwork from Tommy and everyone.

I received excellent service Thank you

Hong was responsive and accommodating, and worked to make sure we understood the work to be performed and stayed late to allow us to pick up the car.

Chris was helpful and friendly and efficient

Good friendly service, clear communication on the service of my car and when it would be ready for pick up.

Service took longer than I assumed it would and I had to call a couple of times to get any information about the status of my car. The online link about the status of my car did nothing

Diem Nguyen went above and beyond with customer service. I’ll be recommending all of my friends with Hondas use Oakland Honda’s services.

Thanks