Thank you for the quick turn around. I would recommend leaving a summary of any findings while servicing the car that might have been seen while in service. I feel the multi point check was all checked by default and not really looked at. I have yet to find a dealership for Honda that has actually truly checked everything. Overall everything else was good
7/29/2023
Marcella A. VERIFIED CUSTOMER
Victor Martinez was excellent! Thank you so much for listening to my concerns, explaining process and laying out clear expectations. Victor went above and beyond and I will be returning to Honda just for his customer service! Job well done!
7/29/2023
Tim E. VERIFIED CUSTOMER
I was told the recall wouldn’t be performed because they were afraid of damaging the mirror that was apparently repaired at my time of purchase 10 months ago. However, the car was returned to me with the mirror flopping around as I drove it and the prior repair clearly pulled apart. We are extremely disappointed!
7/29/2023
Nancy F. VERIFIED CUSTOMER
Tommy was helpful and responsive to my schedule and questions. Outstanding customer service!
7/29/2023
Bilaliyah S. VERIFIED CUSTOMER
Tommy always takes care of my vehicle when I get my 2019 Honda EX-L serviced at Honda of Oakland. Everyone is super nice to me and my autistic son. After I got my new battery this time. The ladies in the area where you pay were laughing at my son's jokes making him so happy and always wanting to return to Honda of Oakland when it is time for an oil change. Thank you Tommy and all staff including the wonderful shuttle drivers
7/29/2023
Tony D. VERIFIED CUSTOMER
Chris was great to work with. No pressure,gave me the options and work was completed when they said it would be.
7/29/2023
Nnamdi A. VERIFIED CUSTOMER
Things were slow
7/29/2023
April M. VERIFIED CUSTOMER
Darius was very professional and very pleasant. He made my experience with Honda of Oakland a very pleasant one. Thank you Darius!
7/29/2023
Mung S. VERIFIED CUSTOMER
Victor was very professional and courteous. He kept me up to date on the progress of my car and contacted me with any questions or concerns. It was a pleasure having Victor provide excellent service to me.
7/29/2023
Katherine H. VERIFIED CUSTOMER
Always appreciate the professional advice and proactive approach at Honda of Oakland. Thank you!
7/29/2023
Justin ****. VERIFIED CUSTOMER
After making an appointment over the phone and being told I could wait for an oil change, I proceeded to wait seven (7) days to have it performed. I called several times, left messages and was assured by a service department t am member that someone would get back to me (twice), I finally showed up unannounced and they had completely overlooked my vehicle for an entire week. I feel they had more than enough time and notice to sort it out, and that I was more than patient, but it was still a fiasco.
7/29/2023
Venus K. VERIFIED CUSTOMER
I had a hard time contacting my advisor and did not get communication regarding the status of my car.
7/29/2023
William P. VERIFIED CUSTOMER
I’ve used your dealership for service since I bought the car from you in 2019. I came in for an A01 service and your service advisor Chris presented me with a $1200 list of maintenance items over and above with the factory A01 service calls for. I declined all but the A01 service. A few hours later I got a text from you with a link to my maintenance records, showing a high priority item, dirty transmission fluid. Recommending a $300 transmission fluid change. My problem is I don’t trust you. This is a car that has 26,000 miles in five years. I’m going to have an independent shop, inspect the transmission fluid and pull a sample for me to send off for fluid analysis.
If the analysis comes out clean, I’ll be sending a copy of this to Honda USA
7/29/2023
Mary J. VERIFIED CUSTOMER
The advisor Vincent was cool and helpful. But Honda charged a credit surcharge, even though I used my debit card. They didn't even give me an option to choose debit or credit.
7/29/2023
Rosa H. VERIFIED CUSTOMER
Very attentive and efficient service by Darius Fisher.
7/29/2023
Beth H. VERIFIED CUSTOMER
After three days with my car in the shop due to a defective Honda part that made my air conditioner fail, I was never offered a pick up to get my car. I had to call four times to request a pick up, and was never able to get ahold of Hong Nong. I ended up hitching a ride with my daughter who didn’t have time to help me. I never got a call back or an apology. Also, a car wash would have been a nice gesture given the fact that Honda was responsible for me not having my car for three days.
7/29/2023
Conterenia F. VERIFIED CUSTOMER
Chris was. Very helpful. He made certain he explained the service I needed for my car and checked in on me until my son came to pick me up.
He kept me appraised of what was happening with my car and called/texted me when my car was ready.