Honda of Oakland Auto Repair Service

Always pleased with the Oakland Service Center. I appreciate the professionalism and consistent communication.

Very satisfied it didn’t take too long, in & out great customer service and very helpful & he always was cute!! Thank you

Tommy was great: friendly, a good communicator, very helpful and professional.

the service is very good。

I was just bothered that the work on my car seemed to take a long time and was not able to get my car returned until 2 even though I brought it in just after 8.

John was kind, friendly and efficient. Great with timely communication and I sincerely appreciated him being thoughtful about pricing. By far one of the best advisor I’ve had in the past 10 years of being a customer. Thank you!!

Communicate well what is needed in the future.

I own an old van (2010 odyssey) but needed a left front blinker fixed, it was $199 for assessment and over $300 to fix. Thus was a waste of my time and hong’s. Hong was competent as an employee but the Honda corp. apparently feels it’s ok to extort money from its customers. Lesson learned , will take van to local mechanics. Don’t bother calling or texting. No chance I bring van to Honda in the future.

I just wanted to say that if there was any wrong wording please forgive me, I wanted to leave a great review for Victor Martinez. Excellent sales work great sales person thank you..⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️♥️⭐️ Sincerely Kim L Mouton

John and Alonzo were two bright spots on a morning where I had to take my car in for recall service. It was very early on a Saturday when I stopped by and they both had lovely attitudes that put me in a brighter mood. Thanks guys!

Very satisfied with the service

John provided excellent service. Thank you!

Very nice and approachable, and explained things in detail.

John was excellent!

It was great.

5! Excellent! Super thorough and friendly

Very kind and thorough, thank you Max

I had the best experience I’ve ever had during a service visit, thanks to Victor Martinez! From start to finish, he was professional, knowledgeable, and genuinely committed to making sure everything went smoothly. He kept me informed every step of the way and made the entire process stress-free. Victor truly went above and beyond—I left feeling confident and well taken care of. I’ll absolutely be returning for future service needs.

Max has been very helpful and courteous. He made sure to work with my busy and difficult schedule, which I appreciate so much. Thank you Max for a great experience!

I am extremely disappointed by the service I received on 7/29. I arrived at my appointment at 7:15 am, it was not clear where the drop off was so I was not checked in until 7:25. It was decided I would receive a diagnostic on my car. I told Tommy Jung that I would be waiting in the lobby and so I did. At 11:02 (mind you 4 hours later) I received a text from Victor Martinez ensuring me to reach out if I had any questions. I did twice and received no response. At the 5th hour, around 12 I texted again to ask the ETA. While in the lobby I saw at least 20-30 people come and go. One couple even had their tires checked and one of the technicians sat down to talk to them about their options. These are just the people who were in the lobby. At 12:22 I called the number Tommy gave me and he said “oh hold on a second I will ask the technician what is happening and get back you.” In an effort to be patient I waited a little over an hour and a half. I called again, I reminded Tommy that the warranty company would be closing at 3 and if he could please give me an update ASAP. Finally u decided to leave because I had been waiting long enough at the dealer, finally at 2:55 he called me and I missed it. I was finally able to get a hold of him at 3:09 which he told me the dealer rejected everything and that the bill would be $1100 and that he could get me a “discount”. He also said that I could get it done today if I said yes since g had the part. I immediately felt disgusted and was beyond shocked that he would say that to me considering I had been waiting for almost 8 hours for him to do a simple diagnostic. I said no and that I would like the shuttle to pick me up so that I can get my car. I paid $226 for terrible service and this is absolutely absurd. There is no reason I should have had my time wasted and that at least 50 people went in and out in the span of time that I was there. I believe a refund is the minimum that I should be asking for. Tommy Jung and Enrique ****wasted my time and tried to bamboozle me. I will tell anyone who listens to never attend this shop if they want high quality business and service.