Honda of Oakland Auto Repair Service

Hong being very unprofessional. And my service advisor calling me minutes before you guys close to pick up my vehicle but when I show up a little past 6 throw a fuss about giving me my vehicle back

Tax was great, no issues with her and would gladly have her again. Today was the first time I opted to use your shuttle service. My drop off to my house was great. Pickup was a disaster. Happy to discuss if needed. I had been told that the shuttle stops at 3pm, so was prepared to get picked up sometime before then and possibly need to wait for my car - no problem. To my halt surprise, I find out a little after 2pm that they are pretty much done. Taz explains the driver will call me when on their way to get me. I get ready. 3pm comes and goes. I get nervous about that shuttle cutoff so call back. The operator is quick to transfer me to Taz, although I do not really want to bug her and just want to know the status of the shuttle. The operator says only the people in Taz’s role can call the driver. I speak with Taz again and she reassures me I am on the list and that the driver will still come, he is finishing something in Alameda. I wait. 3:40pm comes and I call again, this time getting someone who implore not to transfer me back to Taz but just to please let me know what is goin on with that shuttle. This woman asks me to please wait 15 more mins, I should hear something from someone. 4:00 comes and I am getting more and more irritated. I call back, and a man (Craig?), answers. I tell him I cannot wait for the shuttle any longer, I am so irritated, and going to take an Uber or Lyft, I hope they will reimburse me. I finally arrive via Lyft. I talk with Christina about things. It seems that a driver tried to call me but used the wrong number, I showed Christina my call log and she then asked him (Billy) which number he dialed (he used “0520” instead of “0570” as my last four digits. He also called me sometime after 4:15pm. I was reimbursed for my Lyft thankfully. Further, I got my car back and for some reason it smells like wet dog. I do own a dog so not sure why has that odor now, but hope it goes away. In any case, an overall positive experience (pleasant service advisor, service done earlier than expected) but unnecessary aggravation.

I love Barbara

SPECIAL THANX to Taz for ALL the help and communication.

Happy having my car serviced here.

Max was amazing, 10/10 great service

Victor was so friendly and professional. He made our experience superior. He was awesome. Exactly what you want. Give this man a raise. This is the kind of employee that you ideally want. We will be back solely because of him. He greeted me quickly, he was friendly, thoroughly explained the service and timing, he was knowledgeable, and set clear expectations. He listened. Good job on finding quality talent.

Thank you Hong!

Excellent communication skills. Very professional, knowledgeable and helpful. Honda is lucky to have such a great employee

Max was excellent! I rate him a 10! He was friendly, professional, honest, and helpful

So helpful!

I was very satisfied and very pleased

Tommy is great!!!

He was amazing and provided excellent timely customer service. He continued to provide me updates. I appreciated him going above and beyond to ensure that my vehicle was cared for, and I received current updated information and then also providing me with transparent next steps.

Hong done a good job.

John was great.

Max Cubas always shows me the upmost professionalism when he is my advisor. I look forward to serving my Honda Civic because everything will be explained and he will give me the best service. I moved to Hayward and I still come to Honda of Oakland to get my vehicle serviced.

Tommy was excellent, solved my issue that went unresolved last time I brought my car in.

Hong and the service director were great. They were spontaneous and on the top of their game. They greet you as soon as you pull up. I’m very happy and satisfied customer. Thank you Oakland Honda

You deserve a 5